About María Carolina
Spanish
Native or bilingual
Experience
- Consultoría EstratégicaStrategic ConsultantBANKING AND INSURANCESeptember 2016 - Today (9 years and 9 months)Bogotá, ColombiaDefinition of the strategic business direction and alignment of efforts of the different areas of companies to fulfill their mission and achieve their objectives and goals.Increase in business revenue, efficiency, and competitiveness to stand out from the competition by taking advantage of all possible market opportunities.Identification of improvement opportunities and optimization of costs and processes through customer experience strategies.
- Helm BankMarket Intelligence ManagerBANKING AND INSURANCESeptember 2011 - December 2014 (3 years and 3 months)Bogotá, ColombiaResponsible for generating business opportunities through the control and monitoring of data analytics, segmentation strategies, added value to the Bank's and affiliates' products and clients, based on proposals for differentiating strategies.• Achieved a 50% increase in customer deepening indicator.• Developed the Campaign Committees for Personal Banking and Legal Banking, centralizing Product, Credit, and Channels areas in Marketing, optimizing campaign effectiveness per customer, based on Market Intelligence and Data Analytics.
- HSBCMarketing and Advertising ManagerBANKING AND INSURANCEMarch 2006 - August 2011 (5 years and 5 months)Bogotá, ColombiaResponsible for the development of local and global strategic guidelines for capturing new markets, serving as an essential link within the Region, definition of the Marketing and Advertising Plan and Budget.
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Education
- Business AdministratorPontificia Universidad Javeriana1996