Maria Camila Hernández

Customer Service: Cordial reception and service to clients and suppliers, both in person and by phone. Handling complaints and claims with professionalism and assertiveness. Organization and Agenda: Efficient agenda management, scheduling appointments and meetings, task tracking, and deadline compliance. Maintaining an orderly and productive work environment. Written and Verbal Communication: Clear, concise, and professional writing of emails, reports, and documents. Excellent verbal communication skills for interacting with clients, suppliers, and colleagues. Handling Technological Tools: Proficiency in computer tools such as Microsoft Office Suite (Word, Excel, PowerPoint), email, and information management systems.

Responsible for customer service as an outbound agent, in a collections campaign for Scotiabank Colpatria portfolio, meeting the company's goals and standards. Apply collection policies and the development of collection programs, in such a way that efficiency generates value for the Organization, Collect according to assigned clients. Report client visits. Daily payment report. Keep track of portfolio rotation. Maintain strict confidentiality regarding client information. Generate data entry

Responsible for customer service as an outbound agent, in a collections campaign, applying collection policies and the development of collection programs, in such a way that efficiency generates value for the Organization