About Maria
About me
I help hospitality and service-based businesses deliver a better experience to their clients in Portuguese, Spanish, and English.
With a background in hospitality consultancy, I combine client-facing skills with attention to detail to handle:
Translation & Localization: Accurate, natural translations between PT, ES, and EN that keep the brand’s tone
Email & Inbox Management: Fast, clear replies that reduce workload and keep clients informed
Complaint Management: Calm, solution-focused handling of unhappy clients to protect your reputation
Upselling & Client Support: Turning conversations into opportunities while keeping the experience authentic
I’m driven by passion for hospitality and believe every interaction should feel personal, not automated. I work best with small teams and startups that need a reliable, proactive person for 5-15h/week.
If you need someone who understands clients and knows how to make them feel heard, let’s talk.
English
Native or bilingual
Portuguese
Native or bilingual
Spanish
Fluent
French
Conversational
Remote only
Primarily works remotely
Experience
- Grace La Margna, St. Moritz, SwitzerlandHospitality agentHOSPITALITYNovember 2023 - April 2024 (5 months)Front Office operation, reservation’s handling across backoffice of renowned OTAs such as Booking.com, Expedia; handling with high-end costumers during the very-first Winter sessões sim e the opening of the hotel in this wintery location.
- Sublime HotelsFront Office Shift LeaderHOSPITALITYJuly 2023 - Today (2 years and 11 months)Upsell and crossell, complaint management, front office operation, supervision and creation of procedures.
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