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Maria BolloMB

Maria Bollo

E-commerce manager Shopify

€120/day
Madrid, ES
3-7 years
Content creation and writing
Order management
online store
Change management
Customer service

Average response time: 4 hours

Freelancer profile translated to English.
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About Maria

Passionate about e-commerce, with a solid experience in designing, creating and managing online stores. I have worked in both consolidated companies and independent projects, which has allowed me to develop a comprehensive approach that ranges from project conception to operational management.

🔍 Key Experience:

E-commerce Design and Creation: I have led the development of e-commerce platforms from scratch, ensuring an intuitive and attractive user experience.

Stock and Logistics Management: I implemented efficient inventory management systems that optimize product flow and reduce costs.

KPI and Profitability Analysis: Constant monitoring of key indicators to evaluate business performance and ensure profitability.

Digital Marketing: Development and implementation of digital marketing strategies, including SEO, SEM, and marketing on Google Ads and social media, to increase visibility and sales.

Incident Management: Experience in resolving incidents and customer service, ensuring a positive end-user experience.

Order Management: Efficient coordination of the order process, from receipt to delivery, to maximize customer satisfaction.

💡 Key Skills:

E-commerce development
Project management
Data analysis
Digital marketing strategies
Customer service

📈 Objective:

I am constantly seeking new opportunities to apply my e-commerce knowledge and contribute to the success of innovative projects. If you are interested in collaborating or discussing ideas, don't hesitate to connect!

  • Spanish

    Native or bilingual

  • French

    Conversational

  • Portuguese

    Conversational

  • English

    Conversational

  • Catalan

    Basic

Can work on-site
Madrid (up to 30km)

Experience

  • VAL Supplements
    E-commerce & Growth Manager – USA Market Expansion
    E-COMMERCE
    November 2025 - Today (7 months)
    Comprehensive management and scaling of e-commerce (Shopify) in highly competitive international markets (USA and Mexico), leading the 360º digital strategy to maximize profitability and customer acquisition.
    online store KPIs Digital marketing Shopify Conversion Rate Optimization
  • Conforama
    Order, incident, and customer service management
    February 2024 - Today (2 years and 4 months)
    Madrid, Spain
    Efficient management and coordination of the order process, from receipt to delivery, to maximize customer satisfaction.
  • La Portegna
    E-commerce Manager
    November 2019 - February 2023 (3 years and 3 months)
    Madrid, Spain
    Company focused on selling accessories such as handmade footwear and fashion accessories in Spain. Currently with a physical presence in London, Palma de Mallorca, and Madrid, and distribution worldwide. - Management and design of the company's two e-commerce sites (UK and Spain/Worldwide) using the Shopify CMS platform. Development of sales arguments, stock, promotional texts and banners, etc. - Creation of SEM commercial and marketing strategies in Google Ads and their subsequent monitoring and improvements. Analysis and implementation of SEO strategies to improve the website's organic positioning and boost sales. - Stock control in points of sale and comprehensive management of the main warehouse and transfers between the three physical stores. - Definition and monitoring of KPIs. - Development and implementation of automation flows and newsletters. - Definition and implementation of SKUs for all inventory. - Supervision of online orders and resolution of incidents, logistical problems, exchanges, returns, and refunds. - Comprehensive management of marketplaces and wholesale sales. - Constant market analysis to identify new strategies and products. Some data: Online channel revenue in 2022 increased by 200% compared to 2019, and total orders grew by 127%.
Check out Maria's experience

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Education

  • Relaciones Laborales y Recursos Humanos, Relaciones laborales y RRHH
    Universidad Rey Juan Carlos
    2016
    Relaciones Laborales y Recursos Humanos, Relaciones laborales y RRHH

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