Freelancer profile translated to English.
Back to original languageAbout Mayte
I am a virtual assistant with over 17 years of experience in customer service and administrative management. My goal is to help entrepreneurs, SMEs, and professionals optimize their time and improve productivity through efficient management of key tasks such as customer service, email management, document organization, and social media management. My experience in sectors such as banking, rentals, and e-commerce has allowed me to develop organizational, communication, and problem-solving skills.
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- El Búho Verde
On Malt
Amazon and Miravia Order Management, Customer Service, Logistics Management with Warehouse, Stock Update, Incident Management.July 2025 - September 2025 (2 months)During my collaboration with El Búho Verde, I have comprehensively managed various administrative and operational processes, including:Management and tracking of orders on marketplaces such as Amazon and Miravia.Multichannel customer service, ensuring clear, effective, and problem-solving communication.Coordination with the warehouse to optimize logistics processes.Stock control and update on sales platforms.Incident resolution, offering quick and efficient solutions.My contribution has focused on improving internal organization and ensuring a satisfactory shopping experience for customers, contributing to the efficiency and fluidity of daily operations. - GRUPO BC DE ASESORIA HIPOTECARIA SLAssistant to Firm - Banking RepresentativeBANKING AND INSURANCEJune 2024 - Today (2 years)Humanes de Madrid, SpainRepresentation of the banking entity in notaries for mortgage signings.Guarantee of legal and financial compliance in the formalization of mortgage contracts.Coordination with notaries, clients, and internal team to ensure secure and efficient transactions.
- Property Leases FTS Madrid SLVirtual Assistant - Rental and Maintenance ManagementREAL ESTATEDecember 2023 - Today (2 years and 6 months)Madrid, SpainRental Management CompanyCoordination between insurance companies, tenants, and landlords to resolve maintenance issues in rental properties.Comprehensive management of claims, ensuring quick and efficient problem resolution.Tracking of repairs and fluid communication with all parties involved.
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Education
- Curso de Marketing Digital y Redes Sociales, CEFCentro de Estudios Financieros2020
- Ciclo Formativo Grado Superior en Comercio y MarketingIES Pablo Neruda, Leganés2015