Freelancer profile translated to English.
Back to original languageAbout Maria Alejandra
With over 12 years of experience in the banking and insurance sector, I stand out as an Industrial Engineer with a strategic vision focused on intelligent process automation. During my time as Head of Intelligent Process Automation at Santalucía Seguros, I successfully led organizational transformation, achieving tangible benefits such as cost reduction and significant improvements in customer and user experience.
My ability to identify opportunities and implement automation technologies, ensuring scalability and alignment with organizational objectives, has been fundamental in my performance. In addition to my focus on process automation, I have also integrated artificial intelligence for more comprehensive automation.
As a results-oriented leader, I have established robust governance frameworks and success evaluation models based on OKRs and results-based management. My product-centric approach has enabled greater flexibility and adaptability to business changes, making a difference in traditional projects.
My experience is not limited to Santalucía Seguros; I have also held key roles in leading companies such as Reale Compañía de Seguros, Banesco Banco Universal, and Mercantil Banco. In these places, I coordinated strategic processes at a multinational level and led market research and process improvement projects.
With a solid background, I combine technical knowledge with leadership skills and strategic vision; my ability to adapt to different environments, along with my focus on operational excellence, makes me a highly valued professional in the field of intelligent process automation, highlighting my ability to lead digital transformation and improve the operational efficiency of organizations.
I remain at your disposal to discuss how I can bring value to your team or project.
Spanish
Native or bilingual
English
Fluent
Italian
Fluent
Remote only
Primarily works remotely
Experience
- Santalucía SegurosHead of Intelligent Process AutomationMarch 2022 - Today (4 years and 3 months)Madrid, Spain- Strategic leadership and management of internal and external teams for the efficient implementation of intelligent automation initiatives.- Comprehensive project supervision, from delivery to support, ensuring timely and within-budget deliveries.- Development of Business Cases aligned with corporate strategy, prioritizing key automations in collaboration with corporate sponsors.- Continuous identification of opportunities to implement automation technologies, adapting to the latest market trends and ensuring scalability and alignment with organizational objectives.- Process analysis and evaluation of new emerging technologies.- Close collaboration with multidisciplinary teams in the design and implementation of solutions, including not only RPA but also the combination of AI for the integral automation of processes.- Establishment and maintenance of governance frameworks, and continuous monitoring of results. automation process optimization. -Management of corporate backlog, following the product model that allows flexibility and prioritization according to business changes.- Implementation of objectives and key results to evaluate the success of intelligent automation initiatives and real-time reporting to directors, based on OKR management and a corporate intelligent automation product model, changing the paradigm of traditional projects. -Generation of customized dashboards for monitoring and realizing results obtained through automation.
- Santalucía SegurosHead of Process GovernanceSeptember 2019 - June 2022 (2 years and 9 months)Madrid, Spain- Incremental process improvement, either through internal identification, owner identification, or audit recommendations.- Maintenance of process map documentation throughout the organization.- Quality assurance in modeling and application of methodologies in all areas of the group.- Centralization of daily operational information, including business rules and protocols.- Definition and maintenance of methodology for process and procedure modeling.- Participation in transversal projects to provide a global transformation perspective (Inception Phase - Insurance CORE Program).
- Santalucía SegurosProject Manager (RPA - AI)April 2020 - February 2022 (1 year and 10 months)Madrid, Spain- Coordination and leadership of multidisciplinary teams for the efficient execution of automation initiatives, applying agile methodologies.- Detailed analysis of business processes, promoting reengineering before automation to maximize efficiency.- Preparation of exhaustive Business Cases to quantify return on investment, prioritizing key automations in close collaboration with business leaders.- Comprehensive project supervision, ensuring timely and within-budget deliveries.- Identification and evaluation of opportunities to implement RPA/AI technologies in collaboration with business leaders, developing clear strategies considering scalability, process impact, and alignment with organizational objectives.- Evaluation and mitigation of risks associated with RPA/AI projects, anticipating obstacles and developing contingency plans.- Facilitation of effective collaboration between technology and business teams, ensuring a clear understanding of requirements and objectives.- Implementation of key metrics to evaluate the success of RPA/AI initiatives, providing quarterly reports to area directors or business committees.
Recommendations
Be the first to recommend Maria Alejandra
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Industrial Engineer, Industrial EngineeringUniversidad Católica Andrés Bello2011Ingeniero Industrial, Ingenieria Industrial
- Diploma, Banking and Financial ServicesUniversidad Central de Venezuela2018Diplomatura, Banca y servicios financieros