About Margot
French
Native or bilingual
English
Fluent
Experience
- CimalpesKey Account & Sales AdvisorREAL ESTATEJuly 2025 - Today (1 year and 1 month)Albertville, France
- Management of a portfolio of high-end chalets and apartments.
- Daily relations with partner agencies, international clients, and owners.
- Qualification of requests, negotiation, closing, and reservation follow-up. Over €2M in business volume generated in 8 months.
- In-depth understanding of conversion, occupancy rates, and customer satisfaction issues.
- Cross-functional coordination with internal teams (reservations, agencies, marketing)
- Pili Pop / Ducktoon (Fleurus / Disney)Marketing & Customer Experience ManagerMay 2025 - Today (1 year and 3 months)• Management of customer support and improvement of user experience• Structuring of after-sales service responses and optimization of customer relations processes• Analysis of user feedback to identify product improvement areas• Participation in the marketing and editorial strategy of the applications• Implementation of UGC (User Generated Content) campaigns to enhance product acquisition and credibility• Contribution to user retargeting and engagement strategies• Promotion of the Ducktoon application to parents and former readers• Coordination with product and marketing teams for the Pili Pop application redesign
- Travel With la French -Agence de voyages spécialisée Afrique australe & de l'EstFounderTRAVEL AND TOURISMJanuary 2024 - Today (2 years and 7 months)
- Definition and implementation of B2B and B2C sales strategy
- Development and management of an international portfolio of premium partners
- Negotiation of commercial agreements and structuring of pricing conditions
- Monitoring of commercial performance (margins, volumes, profitability)
- Complete management of the sales cycle (qualification, proposal, closing, contracting, payment follow-up)
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Education
- International BBA Bachelor's + Master's degreesEDHEC Business School2022Rythme de cours : 1 semaine en cours - 3 semaines en entreprise Matières enseignées 4ème année : Spécialisation Retail Management - Stratégie retail - Business model du e-commerce - Business data analytics - Supply chain management et achats - Key account management - Design on line - Digital marketing - Droit et retail - Management interculturel (anglais) - Creative bachelor project Matières enseignées 3ème année : - Analyse stratégique - Capacité relationnelle - Contrôle de gestion - Droit des affaires - Études de marché - Expériences managériales - Management de projets - Négociation commerciale - Optimisation d'Excel pour les entreprises - Politique financière - Politique marketing - Problématique RH du manager
- BTS Negotiation and Digitalization of Customer RelationsIMT Grenoble2020Niveau : 16,5/20 major de promoNiveau : 16,5/20 major de promo Rythme d'alternance : 3 jours en entreprise/2 jours en cours Matières enseignées : - Relation client et négociation vente - Relation client à distance et digitalisation - Relation client et animation de réseaux - Gestion de projet - Culture générale et expression - Communication en langue vivante étrangère - Culture économique juridique et managériale
Certifications
- WSET 1Wine and Spirits Academy of Paris2021