Freelancer profile translated to English.
Back to original languageAbout Margot
Hello.
For 7 years, I have been working as a CSM / Account Manager.
I have learned to help companies optimize their customer relationships, maximize satisfaction, and foster growth through strategic and personalized follow-up.
I particularly appreciate this profession for the autonomy it offers and the richness of the exchanges it allows. Each mission is a new opportunity to take on challenges, adapt to varied contexts, and find tailor-made solutions.
If you are looking for an involved, results-oriented partner passionate about your clients' success, let's discuss it!
Have a great day,
Margot
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- talent.ioCustomer Success Manager / Account ManagerTECHFebruary 2020 - Today (6 years and 4 months)Paris, France- Maximize the engagement and results of a hundred tech startups- Support entrepreneurs, CTOs, HR in optimizing their attractiveness and processes to build their technical team- Manage contract renewals (Upsell and Cross-sell)- Onboarding new clients
- JobTeaserCustomer Success / Account ManagerHUMAN RESOURCESMay 2019 - February 2020 (9 months)Paris, FranceJobTeaser is an ecosystem that brings together the world of education and professional life around the new generation to give them all the means to succeed in society. JobTeaser currently has over 5,000 clients, 450 institutions in Europe, and 1.8 million students and young graduates.- Support clients in launching and managing their company space- Advise clients on writing and referencing their job offers- Organize and implement their communication operations- Manage daily requests and relay client feedback- Proactive monitoring of product usage, analysis, and KPI presentation- Identify additional sales (upsells)- Monitor the HR/Employer Branding sector
- Jarvis LegalCustomer Success Manager / Project ManagerTECHSeptember 2018 - May 2019 (8 months)Île-de-France, FranceCustomer Relationship Project Manager:- Ensure the onboarding of new clients- Coordinate all after-sales actions- Enable users to start their Jarvis experience in the best conditions (account setup & training)- Continuous contribution to client loyalty- Support clients in their daily use of Jarvis through various communication tools
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Education
- Master's degree, Business Manager or Profit CenterIFAG2018Master's degree, Manager d'Entreprise ou Centre de Profit
- DUT TC, Commercial Techniques, Degree obtainedUniversity of Lille2014DUT TC , Techniques de Commercialisation , Diplôme obtenu
Skill set (22)
Categories
- Other