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Margaux S.MS

Margaux S.

Virtual Assistant FR EN - Customer Service

€210/day
5 projects
Paris, FR
8-15 years

Average response time: 2 hours

Freelancer profile translated to English.
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About Margaux

👩‍💻 Virtual Assistant | 📂 Administrative Support | ✍️ Web Content Writing | 🇬🇧 EN-FR Translation | ✈️ Travel Planner

💼 Available remotely & in person in Paris

👋 Hello, I'm Margaux!

After 8 years of experience in the sales and marketing departments of various companies, I now support entrepreneurs, freelancers, and SMEs as a virtual assistant.
Organized, responsive, and versatile, I help my clients save time and focus on what they do best, while I take care of the rest!

💪 My areas of expertise

✅ Customer & Sales Support
Managing and following up on customer inquiries
Order tracking & follow-ups
Lead prospecting and qualification

🗂️ Administrative Assistance
Managing quotes, invoices, and follow-ups
Data entry & CRM database updates
Organizing schedules, meetings, and appointments

📝 Writing & Communication
Writing articles, newsletters, product descriptions
Creating content for social media
Web integration & creating visual materials (Canva)

🌍 Translation & Bilingual Communication
English ↔ French Translation
Managing communication with English-speaking partners

✈️ Travel planner / tourism sector
Designing personalized itineraries
Managing bookings and logistical coordination
Writing SEO-optimized travel content

💬 Why work together?

✔️ Responsiveness and autonomy
✔️ Confidentiality and professional rigor
✔️ Fluid communication and collaboration
✔️ In-person availability in Paris for even more personalized support

📅 Available for one-time or recurring assignments
I would be delighted to discuss your needs and see how I can help you optimize your time and projects!

👉 Looking forward to chatting soon,
See you soon,
Margaux
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 10km)

Experience

  • NEW YORK MEDIA GROUP
    FRENCH MARKET MANAGER
    TRAVEL AND TOURISM
    July 2015 - Today (11 years)
    Manager of the website Newyorkcity.fr, dedicated to the city of New York:
    - Handling customer inquiries
    - Content creation and website updates (SEO)
    - Managing the Facebook page (audience of 191k in 2019)
    - Managing Adwords campaigns and setting up Facebook advertising campaigns
    - Translating materials from English to French
    - Seeking new partnerships and public relations (influencers, press)
    Web Content Writing SEO Writing Social Media Writing English French Translation Customer Service customer relations Wordpress
  • IDEAL PACK
    SALES AND MARKETING MANAGER
    IMPORT AND EXPORT
    April 2019 - July 2022 (3 years and 3 months)
    Sales & Marketing Manager for the IDEA L PACK group, specializing in packaging solutions:
    - Manager of Idea L Pack Europe, managing 2 people: order and purchasing follow-up
    - Coordination and project monitoring for Europe, the Middle East, and Vietnam (4 sales representatives)
    - Key Account Manager for Europe (Dim, Etam, La Redoute, Triumph, Petit Bateau)
    - Business development in Europe and Asia
    - Preparation and coordination of international trade shows
    Project Management Marketing Communication English French Translation Business Development Administrative Management Order Management Sales Sales Strategy
  • SECURIT BY VERMES
    SALES AND MARKETING ASSISTANT
    IMPORT AND EXPORT
    January 2015 - March 2017 (2 years and 3 months)
    In charge of the French-speaking market for the European leader in signage for cafes, hotels, and restaurants:
    - Management of the B2B client portfolio (professionals)
    - Organization and participation in international trade shows
    - Implementation and management of marketing and sales campaigns
    - Creation of communication materials
    - Establishment and development of the B2C market (individuals)
    Project Management Business Development administrative assistance Communication Strategy Marketing Customer Service Data Processing Data Entry Microsoft Excel Microsoft Office Microsoft Powerpoint

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Education

  • Master in International Economics and Business
    University of La Rochelle
    2014
  • Bachelor's degree in Foreign Languages and International Trade
    University of La Rochelle
    2012

Skill set

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