Freelancer profile translated to English.
Back to original languageAbout Margaux
Hello,
With a master's degree in languages and several years of experience in customer relationship management and project management, I offer my services for operational missions in customer service/after-sales service.
The three areas of activity in which I have worked (logistics, luxury hospitality, and events) have allowed me to develop versatility, responsiveness, and a strong sense of customer service.
I can assist you with the following tasks:
- Management of customer requests (French/English): email, phone, chat
- Dispute tracking and problem resolution
- Administrative or commercial tasks
Available 15-20 hours/week, accustomed to working in a team, I will ensure coordination with your internal teams and will be able to quickly integrate into your processes. Do not hesitate to contact me to discuss your needs!
French
Native or bilingual
English
Fluent
Italian
Conversational
Can work on-site
Saint-Malo (up to 50km)
Experience
- C-LOG SOLUTIONSImport Transport ManagerIMPORT AND EXPORTJune 2025 - Today (1 year and 1 month)Saint-Malo, FranceMy role at C-LOG involves managing and monitoring upstream transport flows (maritime, air, and road) for the Beaumanoir group's brands, located in Saint-Malo. As the point of contact between logistics sites, transport providers, and our clients, I coordinate transport operations and ensure their smooth execution. I also handle the monitoring of key performance indicators and present the results during meetings with the brands.
- HILTON Brisbane,Food & Beverage Attendant AUSTRALIARESTAURANTS AND FOOD SERVICEFebruary 2024 - April 2024 (2 months)Queensland, AustraliaTable service for clients during large banquets or at the hotel restaurant.Presentation of dishes.
- CENTRE DE LOISIRS D'AGNEAUX,Activity LeaderFebruary 2016 - April 2025 (9 years and 2 months)Normandy, FranceSupervision of young children during school holidaysOrganization of activities and creation of activity schedules
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Education
- Master in Languages, Business, and InterculturalityUniversity of Bordeaux Montaigne2022Master Langues Affaires Interculturalités, appliqué à l'économie du vin, l'œnotourisme
- Bachelor's Degree in Applied Foreign Languages (English/Spanish with Italian option)University of Caen2020Licence Langues Etrangères Appliquées Anglais / Espagnol option Italien Lience 3 réalisée à l'Università degli studi di Parma en Italie.