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Margaux LacipiereML

Margaux Lacipiere

Hospitality Consultant

€450/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Margaux

Exceptional hospitality is not improvised: it is built through rigorous operations, strong teams, and constant attention to detail. This is what I have focused on for over 8 years.
Having spent these years in Asia developing concepts, teams, and systems for excellent establishments, I now bring this same expertise to my clients at every stage: from opening strategies to on-site training.
My deep conviction: the best advice does not stop at the recommendation. It stays until the establishment operates flawlessly.
  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Paris Society Consulting
    Operations Director
    September 2025 - Today (9 months)
    Paris, France
    • Steering the development of the Operations division within Paris Society Consulting
    • Operational support for client establishments throughout the project lifecycle:
    Operational implementation of concepts
    Conception and execution of the pre-opening strategy
    Training and on-site coaching for front-of-house and kitchen teams
    Menu development in collaboration with culinary, bar, and wine teams
    Creation of standard operating procedures (SOPs), service manuals, and e-learning platforms adapted to each concept
    Recruitment of management and operational teams
    Post-opening audits and performance reviews
  • Black Sheep Restaurants
    Associate Director
    July 2023 - December 2024 (1 year and 5 months)
    Hong Kong
    • Member of Black Sheep's management team, contributing to the group's long-term development strategy and the implementation of the group's culture and values.
    • Directed the operations of 13 restaurants, managing a team of 150 employees and overseeing an average annual turnover of 30 million USD.
    • Monitored global KPIs and drove continuous improvement of processes.
    • Supervised budgeting, resource allocation, and cost optimization, achieving an overall cost reduction of 15% in one year.
  • Black Sheep Restaurants
    Operations Manager
    May 2022 - July 2023 (1 year and 2 months)
    Hong Kong, Hong Kong SAR China
    • Directed the operations of 3 high-end restaurants, representing a combined annual turnover of 12 million USD.
    • Maintained Michelin service standards and developed premium service requirements.
    • Developed and implemented a new bar concept within an existing premium establishment, generating a 25% increase in the establishment's turnover.
    • Developed the in-house VIP experience through structured training and innovative programming.
    • Organized large-scale events in Hong Kong and abroad, in collaboration with international luxury brands and local hospitality players.

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Education

  • Bachelor of Science
    Lausanne Hotel School
    2017
    Bachelor ofScience
  • null
    La Rochefoucauld School•
    2013

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