Description

Helping logistics and transportation companies improve operational efficiency, streamline processes, and strengthen customer relationships.

I combine experience in logistics, business operations, and commercial support to help teams coordinate workflows, manage accounts, analyze performance metrics, and optimize day-to-day operations. My background as an Industrial Engineer allows me to approach challenges with both a strategic and process-oriented mindset.

I have experience supporting logistics providers, transportation companies, and supply chain teams through project coordination, KPI tracking, CRM management, customer communications, and process improvement initiatives.

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Barranquilla (up to 50km)

TMX Intermodal
Sales Representative
TRANSPORTATION
June 2025 - Today (1 year)
Florida, USA
Drive new business by prospecting and building relationships with freight forwarders, brokers, and carriers, promoting tailored transportation solutions.
Negotiate competitive rates and service agreements to secure profitable deals while ensuring client satisfaction. Manage the full sales cycle, from lead generation and quote preparation to deal closing and post-sale support.
Collaborate with operations and dispatch teams to ensure seamless execution of shipments, maintaining strong customer and partner relationships.

Leverage CRM and internal systems to track sales performance, pipeline activity, and market trends, enabling data-driven sales strategies.
Commercial Business development Account management Lead generation
ITG Transportation | Lean Solutions Group
Business Development Representative
TRANSPORTATION
August 2023 - June 2025 (1 year and 10 months)
Barranquilla, Atlantico, Colombia
Cultivated strong relationships with key decision-makers to better understand their supply chain needs and offer tailored logistics solutions.

Utilized CargoWise to track all stages of the sales process, ensuring timely follow-ups, accurate reporting, and clear communication across internal teams.
Collaborated with Sales Representatives to build and find new business opportunities with existing and new client through emails and social media outreach.

Provided assistance during sales trips by facilitating connection between the sales representative I was collaborating with and the customers, by booking and organizing the trip, while managing communications in their absence boosting the relationship.
Business development executive assistant Commercial Process facilitation
Anchora Colombia|
Team Leader
HEALTH AND WELLNESS
June 2022 - July 2023 (1 year and 1 month)
Barranquilla, Atlantico, Colombia
Managed two key financial accounts, serving as the primary client liaison to ensure seamless communication, high satisfaction, and strategic alignment.

Grew and led a team from 4 to 9 customer service and back-office representatives, boosting engagement, performance, and overall team capacity.

Analyzed team performance metrics and KPIs, preparing data-driven presentations for weekly client meetings to highlight achievements and identify improvement opportunities.

Monitored daily operational KPIs to maintain service quality, proactively address performance gaps, and implement process improvements.

Fostered a culture of accountability and excellence, resulting in improved client satisfaction and consistent achievement of service targets.
Account management Communication strategy Data analysis Team management Customer Loyalty/ Retention