Marcus Marchel

• • Multichannel prospecting (telephone, e-mailing, and LinkedIn) to generate quality leads; closing B2B accounts and managing the entire sales cycle; daily use of Salesforce and HubSpot CRM to drive pipeline and opportunities; negotiating contracts and retaining clients while achieving objectives.

• • Conduct commercial prospecting, carry out phone campaigns, negotiate and conclude B2B/B2C sales effectively.

Orchestrate reception and reservation management to optimize customer experience and consolidate operational processes.

• • Lead international customer relations to ensure satisfaction and loyalty, by adapting the offer to specific needs.

• • Inform and advise on services and amenities, enhancing perceived value and increasing prospect conversion rates.

• • Develop partnerships with educational institutions to enrich the activity offerings.

• • Coordinate with families to ensure educational continuity and personalized follow-up.

• • Train staff on best practices in safety and support.