Freelancer profile translated to English.
Back to original languageAbout Marcos
Hello! I'm Marcos, a bilingual (English-Spanish) professional passionate about storytelling, whether through the written word, sound, or image.
My unconventional profile is my greatest asset. As a translator and adapter, I specialize in audiovisual content (short films, scripts, subtitling) and literary works (novels, especially those with historical, fantasy, or science fiction elements). Being also a music producer and managing my own studio, I have a clinical ear for dialogue rhythm and absolute technical precision for subtitle synchronization. I understand the skeleton of a multimedia production from the inside.
Furthermore, I complement my creative work with solid experience in sales and customer service. This means I understand the business side of your projects: I value constant communication, know how to listen to your needs, and focus on meeting deadlines with efficiency and professionalism. Whether you need to localize a short film script, translate a novel, design a project's visual identity, or ensure your subtitles are perfectly synchronized, I make sure the final result connects with your audience.
If you're looking for a detail-oriented, versatile freelancer with a friendly approach, let's talk about your next project!
Spanish
Native or bilingual
English
Fluent
Italian
Basic
Remote only
Primarily works remotely
Experience
- GoodBunny AgencySalespersonFebruary 2021 - January 2022 (11 months)• - Salesperson .• - Outbound / inbound calls .• - ChatterCustomer Service Agent / Customer Success SpecialistDescription:Managed and resolved high-volume customer inquiries via phone and digital channels, ensuring a seamless and high-quality support experience.Maintained and improved customer satisfaction (CSAT) scores through active listening, empathy, and efficient first-contact resolution.Handled post-sales support, conflict resolution, and customer retention strategies to minimize churn.Utilized and updated CRM platforms to document, track, and optimize customer interaction histories.Customer Service Agent / Customer Success SpecialistDescripción:Gestión y resolución de consultas de clientes a gran escala a través de canales telefónicos y digitales, garantizando una experiencia de usuario óptima.Incremento y mantenimiento de los índices de satisfacción del cliente (CSAT) mediante una comunicación empática, asertiva y la resolución de problemas en el primer contacto.Soporte posventa, gestión de reclamaciones y retención de clientes mediante técnicas de negociación y resolución de conflictos.Uso y actualización constante de sistemas CRM para registrar, trackear y optimizar el historial de interacciones con los usuarios.
- Solstizio Agency-SalespersonApril 2022 - May 2023 (1 year and 1 month)• - Salesperson• - Admin support .• - Chatter.Customer Service Agent / Customer Success SpecialistDescription:Managed and resolved high-volume customer inquiries via phone and digital channels, ensuring a seamless and high-quality support experience.Maintained and improved customer satisfaction (CSAT) scores through active listening, empathy, and efficient first-contact resolution.Handled post-sales support, conflict resolution, and customer retention strategies to minimize churn.Utilized and updated CRM platforms to document, track, and optimize customer interaction histories.Customer Service Agent / Customer Success SpecialistDescripción:Gestión y resolución de consultas de clientes a gran escala a través de canales telefónicos y digitales, garantizando una experiencia de usuario óptima.Incremento y mantenimiento de los índices de satisfacción del cliente (CSAT) mediante una comunicación empática, asertiva y la resolución de problemas en el primer contacto.Soporte posventa, gestión de reclamaciones y retención de clientes mediante técnicas de negociación y resolución de conflictos.Uso y actualización constante de sistemas CRM para registrar, trackear y optimizar el historial de interacciones con los usuarios.
- Sin Fronteras InsuranceVirtual AssistantApril 2024 - June 2025 (1 year and 2 months)Salesperson• - Outbound calls .• - Marketing strategist (Upselling and Price advisor).• - Chatter.Sales Representative / Commercial AdvisorDescription:Prospected potential clients, qualified leads, and executed consultative sales strategies to consistently exceed monthly revenue targets.Negotiated commercial agreements, presented tailored business proposals, and effectively closed deals.Built and nurtured long-term client relationships, successfully identifying cross-selling and up-selling opportunities.Analyzed market needs and gathered customer feedback to refine sales pitches and improve conversion rates.Sales Representative / Account ExecutiveDescripción:Prospección de clientes potenciales, calificación de leads y ejecución de estrategias de venta consultiva para superar los objetivos comerciales mensuales.Negociación de acuerdos, presentación de propuestas comerciales y cierre eficaz de ventas en entornos competitivos.Construcción y fidelización de relaciones a largo plazo con clientes, identificando oportunidades de venta cruzada (cross-selling) y venta ascendente (up-selling).Análisis de las necesidades del mercado y recopilación de feedback para optimizar el discurso de ventas y mejorar la tasa de conversión.
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Education
- Bachelor's degree in Social sciencesUniversity of Los AndesBachelor's degree in Social sciences