Freelancer profile translated to English.

Description

Customer relations expert with 12 years of field experience. Since April 2013, I have built my career around a simple conviction: customer satisfaction is not a goal, it is an absolute priority. My approach is based on active listening and natural empathy to transform every interaction into human and lasting support - Customer testimonials available on LinkedIn. Experienced manager, I put my expertise and rigor at the service of team performance and the success of your projects.

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Freelance
Customer Relations Officer & Team Manager
December 2015 - December 2025 (10 years)
• ● Management: Training and coaching teams, performance monitoring through activity reports.
• ● Administrative Management: Responsible for agent billing and payment compliance.
• ● Customer Relations: Expert support on Zendesk, personalized assistance for clients and pet sitters, dispute and refund management.
• ● Optimization: Collection of customer feedback to improve the visibility and quality of pet sitter profiles.
VIVETIC
Business Support / Telephone Advisor
June 2014 - January 2016 (1 year and 7 months)
• ● Technical referent and guarantor of field procedures.
• ● Agent support to optimize the quality of service provided.
VIVETIC
Telephone Advisor
October 2013 - June 2014 (8 months)
Tananarive, Madagascar
• ● Management of after-sales service for the RueDuCommerce website (incoming calls and emails).
• ● Order tracking and resolution of customer issues with excellent satisfaction scores.