Marco Paffenholz

I make people and companies more successful with my expertise, know-how, and services.

As a Sales & After Sales Creator, I identify previously untapped potential and implement it for sustained growth with a hands-on mentality:

Avoidable friction losses in operational processes, unrecognized employee potential, and even easily implementable profit potentials. Unknown system weaknesses are also revealed and eliminated. In addition, I recognize and implement new profitable business models.

Fundamentally, I consider implementations holistically, also considering their impact on other areas.

In sales coaching, I prefer to work "on the job" with the "show, don't tell" principle: I selectively take over customer and sales conversations for motivating learning transfer. This quickly creates acceptance and avoids inhibitions for initiating habit changes. Learning transfer with real sales performance.

My expertise includes, among others:

+ Restructuring Sales & After Sales processes, especially customer relationships and retention, smooth operations, B2B sales

+ Conception of conversation strategies for Sales, After Sales, and telephone marketing

+ Emotional customer benefit argumentation: Conception and training

+ Restructuring customer data management and measuring customer satisfaction

+ Restructuring, building, and developing telephone marketing in Sales & After Sales

+ Restructuring GDPR: Documentation, mapping in DMS / CRM, employee training

+ Restructuring sales controlling and steering

+ various trainings such as acquisition training, motivation training, sales training, telephone training, and sales coaching for Sales, After Sales & Telesales

+ Sales Bang Method: with scientifically confirmed growth methods from quantum physics, neuroscience, epigenetics

My fee depends on the scope and whether it's remote / onsite.

I work remotely as well as on-site in the DACH region.