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Marco MorettiMM

Marco Moretti

MBA | Managing Consultant | Salesforce Certified

€850/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Marco

I specialize in digital transformation and customer experience optimization. I support my clients in the design and deployment of Salesforce solutions (Sales Cloud, Service Cloud, Consumer Goods Cloud, Data Cloud, Agentforce), with both a strategic and operational approach.

What I bring to you:
The ability to structure and manage complex, often international, programs.
A recognized expertise in solution architecture and agile project management.
A committed partner, focused on results and business value.

Types of projects led:
Deployment of SFA and mobile applications in retail.
B2C CRM programs in luxury and industry.
Go-to-market strategies for international subsidiaries.

My added value:
A 360° view of customer challenges, rigorous execution, and the ability to unite teams around a common goal: delivering value, quickly and sustainably.

Trailhead Profile: trailblazer.me/id/marcomorettim
  • English

    Native or bilingual

  • French

    Native or bilingual

  • Spanish

    Native or bilingual

  • Italian

    Native or bilingual

Can work on-site
Paris (up to 20km)

Experience

  • MM Consulting
    Founder
    DIGITAL AND IT
    February 2023 - Today (3 years and 4 months)
    Paris, France
    • I support my clients with a pragmatic approach in their CRM and AI initiatives, leveraging several years of experience in strategy consulting and digital transformation.
    I developed Coral, a customizable Agentic OS tailored to my clients' specific needs, designed to maximize the orchestration, governance, and sustainability of AI agents, in an agnostic manner.
    Business Strategy Operations Management Agentic AI CRM Agentic OS
  • PwC Advisory
    Senior Manager
    CONSULTING AND AUDITS
    March 2023 - Today (3 years and 3 months)
    Paris, France
    I support my clients in their digital transformation projects, with a particular focus on customer experience and operational excellence. My role involves managing complex, often international, programs in various sectors such as retail, luxury, and distribution.

    My expertise is based on a solid foundation of CRM, Data, and AI solutions, which I apply to strategically important projects. I have notably designed solution architectures for after-sales programs in the luxury sector, structured go-to-market plans for industrial subsidiaries, and led agile deployments in retail.

    On a daily basis, I work in close collaboration with multidisciplinary teams, in France and internationally, and I strive to create a stimulating, rigorous, and results-oriented work environment. I place great importance on the clarity of deliverables, the quality of communication, and the skill development of the teams I support.
    CRM Digital Transformation Team Management
  • Cognizant Technology Solutions
    Senior Manager EAS Salesforce
    DIGITAL AND IT
    September 2021 - February 2023 (1 year and 6 months)
    Paris, France
    Scoping, design, and delivery of complex Salesforce projects, with a focus on aligning business needs, CRM architecture, and digital transformation trajectory.
    Interventions on Sales Cloud, Service Cloud, and B2B Commerce, primarily in the Fashion & Luxury, Life Sciences, Healthcare, and Retail sectors.
    Sales Cloud Service Cloud Salesforce Commerce Cloud

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Education

  • MBA
    Esade Business School
    2015
    J’ai obtenu mon MBA à l’ESADE Business School, une formation d’excellence reconnue à l’international pour son approche centrée sur le leadership, l’innovation et la transformation des organisations. Ce programme m’a permis de renforcer mes compétences stratégiques, d’évoluer dans un environnement multiculturel stimulant, et de développer une vision globale des enjeux business. Au cours de ce MBA, j’ai approfondi des thématiques clés telles que la stratégie digitale, la gestion du changement, le marketing client et le pilotage de projets complexes. J’y ai également affiné ma posture de leader, en m’appuyant sur des méthodes pédagogiques concrètes (cas réels, simulations, learning labs) et des échanges riches avec des professionnels issus de secteurs variés. Cette expérience a été un véritable accélérateur de carrière, consolidant ma capacité à accompagner les entreprises dans leurs projets de transformation à fort impact, en particulier dans des contextes internationaux et multiculturels
  • Bsc Economics and Business
    Università degli Studi di Bergamo
    2005
    Ma formation à l’Université de Bergame m’a permis d’acquérir une solide compréhension des fondamentaux économiques, de la gestion d’entreprise et de l’analyse financière. Ce cursus m’a donné les clés pour appréhender les dynamiques de marché, les mécanismes de création de valeur et les enjeux de performance dans des environnements concurrentiels. Au-delà des compétences techniques, cette formation a renforcé ma capacité à raisonner de manière analytique, à structurer des problématiques complexes et à prendre des décisions éclairées. Elle a également posé les bases de mon intérêt pour la transformation des organisations, que j’ai ensuite approfondi dans le cadre de mon MBA et de mes expériences professionnelles.

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