MGFreelancer profile translated to English.
Back to original languageAbout Marco
Versatile professional with strong skills in technical support and customer relations, with confirmed experience in remote assistance, troubleshooting and user training. Organized, responsive and solution-oriented, I am committed to providing high quality service while optimizing technical and documentation processes
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- UpworkIT technicianDIGITAL AND ITJuly 2025 - Today (11 months)Paris, FranceRemote technical assistance (L1/L2) for international clients.Diagnosis and resolution of software and hardware failures.User support via chat, e-mail and ticketing system.Writing incident reports and applied solutions.
- sharingbox FranceTechnical Support TechnicianDIGITAL AND ITJuly 2024 - September 2024 (2 months)Paris, FranceUse of software for remote control of kiosks.Supervision and simultaneous technical assistance of 30 interactive kiosks, ensuring optimal service availabilityResponding to customer requests for the resolution of technical problems related to Wi-Fi.Updating documentation in Jira with analysis of causes and solutions implemented.Writing user guides and facilitating remote training sessions.
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Education
- bac + 2 IT technicianopen classroom2025Assembler et intégrez le poste de votre client dans son réseaulocal Installer et confi gurez le réseau d’une PME Fournisser un support aux utilisateurs Déployer le parc informatique d’une start up Gérer un parc informatique au quotidien Créer des services partagés en entreprise et automatisez destâches