Marco Angelici

Defining CRM Transformation strategies and governance frameworks for migrating legacy ecosystems to Salesforce Managing the Salesforce solutions pipeline, ensuring seamless alignment between sales targets and delivery capacity

Led delivery of CRM and Business Process Management projects, ensuring on time and on-budget execution across multiple client engagements Managed estimation, planning, and execution using tools like Smartsheet, MS Project, and Salesforce templates Defined and coordinated delivery team structure, optimizing resource allocation and team performance Applied Agile methodologies (Jira, Asana, Confluence) to improve delivery efficiency and team collaboration Oversaw release and deployment activities, including sandbox and production rollout management Led Offshore Team Coordination for DCX Practice, defining operational

Accountable for delivery activities related to Salesforce projects in Italy Estimates, plan and activity execution management on Clients in Retail, Consumer Goods and Faschion Markets Delivery Methodology focus point for Salesforce projects Single Point of Contact for Technological Partner relationship KeyAchievements: Delivered 85% of projects on time and within budget over a 5-year period as Delivery Lead Reduced project lifecycle costs by 15% through delivery process optimization, leveraging offshore capabilities and structured methodologiesImproved customer satisfaction by 30% through effective stakeholder management Improved customer satisfaction by 30% through effective stakeholder management