Freelancer profile translated to English.

Description

Senior Operational Excellence & Transformation Managerwith over15 years of experiencein leading and stabilizing complex organizations and programs inregulated large corporations(including insurance, financial services, corporate environments).

I support companies instabilizing and optimizing operational units**, **implementing efficient processes**, and in **transformation and merger projectsin highly complex, stakeholder-intensive environments.

Focus Areas:

Operational Excellence & Process Optimization (Lean, KPI, SLA)
Leading and building high-performing teams (also in change and crisis situations)
Project and Program Management (Transformation, Merger, Reorganization)
Escalation Management and Steering critical situations
Interface between management, business units, and external partners

I workpragmatically, decisively, and with a focus on execution– with a clear focus on **measurable results, operational stability**, and **sustainable improvements**.

Industry field of expertise

Languages

German
Native or bilingual

Workplace preferences

Can work on-site

Wiesbaden (up to 50km)

R+V Versicherung
Process Manager (Operational Excellence)
BANKING AND INSURANCE
September 2013 - December 2015 (2 years and 3 months)
Wiesbaden, Germany
Responsibility for the analysis, optimization, and standardization of existing processes in the operational environment. Focus on sustainable improvement of efficiency, quality, and transparency along administrative and operational workflows.

Application of Lean and Six Sigma methodologies (Green Belt) to identify optimization potential, reduce lead times, and stabilize processes. Development and maintenance of process descriptions, work instructions, and standardized procedures.

Development and implementation of Service Level Agreements (SLA) and support in establishing appropriate control and quality metrics.

Management of optimization projects and conducting employee training for sustainable integration of improved processes into daily operations.
Process Optimization Operational Excellence Lean Six Sigma CIP Service Level Management
R+V Versicherung
IT Project Management / PMO (during studies)
BANKING AND INSURANCE
February 2011 - August 2013 (2 years and 6 months)
Wiesbaden, Germany
Involvement in IT Project Management (PMO) in the context of company-wide major IT projects. Support for project management in planning, steering, and coordinating complex IT initiatives with multiple sub-projects and stakeholders.

Tasks included project organization, tracking deadlines and actions, creating status and decision documents, preparing committees, and supporting risk and dependency management.

This led to early development of a structured understanding of projects, confident use of project methodologies, and experience in collaborating with IT, business, and management units.
Project Management PMO Stakeholder Management Reporting Risk Management
UMB GmbH (100% Tochter der R+V Versicherung)
Leadership & Operational Excellence (Internal Advancement)
BANKING AND INSURANCE
January 2016 - June 2018 (2 years and 5 months)
Wiesbaden, Germany
Role 1: Team Lead, Accounts Receivable Management
Period: 01/2016 – 12/2016
First disciplinary leadership role with responsibility for an operational team in accounts receivable management. Ensuring operational performance, quality, and target achievement in daily business.

Optimization of existing workflows, stabilization of processes, and implementation of continuous improvement measures (CIP). Responsibility for efficient operational task management and team performance development.

Role 2: Head of Address Management & Credit Analysis
Period: 01/2017 – 06/2018
Assumption of extended leadership and results responsibility for the Address Management and Credit Analysis department. Disciplinary and functional leadership, steering operational performance, and responsibility for quality, efficiency, and target achievement.

Introduction and further development of structured processes, establishment of stable control mechanisms, and implementation of automation and digitalization initiatives. Responsibility for cost centers, internal control systems (IKS), and continuous process improvement (CIP).

Close collaboration with adjacent units and active development of organization, roles, and processes.

Procurator / Head of Address Management
Period: 08/2017 – 06/2018 (concurrently with leadership role)
Expansion of the role to include entrepreneurial responsibility and power of attorney (Prokura). Participation in strategic decisions, responsibility for budget and cost control, and further development of the operational organization.

Strengthening governance, transparency, and control capabilities through clear processes, metrics, and responsibilities.
Leadership Operational Excellence Change Management Process Optimization Automation