Freelancer profile translated to English.
Back to original languageAbout Marc
With over 10 years of experience, I undertake projects for the design, optimization, and automation of processes, as well as the improvement of customer operations (Cx Ops). My role is to identify performance levers, deploy appropriate solutions, and support teams in their adoption. Versatile, I combine technical expertise, strategic vision, and operational pragmatism to generate concrete and measurable results.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- HanagroupGroup IT Project ManagerAGRICULTURESeptember 2022 - Today (3 years and 9 months)Paris, FranceHANAGROUP Leader of sushi and pan-Asian corners in large retail, with innovative kiosks in Europe and the United States.Managed IT governance for 1,600 kiosks in Europe and the United States, ensuring 24/7 availability and reducing critical incidents by 40%.Designed and deployed a global technology strategy (devices, software, embedded security) that increased operational efficiency.Implemented an automated head office-kiosk platform for sending production plans, eliminating all manual tasks and saving 1,200 hours per year.Managed multidisciplinary teams on HRIS SAP and software optimization projects.Developed ESB/API/EDI interfaces for various departments (supply chain, finance...), generating 32 hours of monthly savings and improving exchange reliability by 30%.
- Groupe EDHProject ManagerEDUCATION AND E-LEARNINGJanuary 2020 - January 2022 (2 years)Paris, FranceGROUPE EDHDigitalized Finance, Communication, and Sales processes, reducing closing times by 30% through a roadmap and appropriate tools.Optimized ERP, MOOC platforms, and internal ticketing, gaining 20% operational efficiency.Managed multi-tenant Microsoft migrations with a multidisciplinary team.Negotiated EdTech contracts (ISIC EU), trained 100+ employees, and ensured GDPR compliance.Managed HubSpot workflows and Zendesk support.
- YOOMAPDigital Project ManagerCONSULTING AND AUDITSJanuary 2018 - January 2020 (2 years)Paris, FrancePioneering company in collaborative innovation management, offering a SaaS suite for open innovation management.Led the integration of CAC 40/SBF 120 companies (migration, configurations, testing), ensuring incident-free go-live.Coordinated stakeholders and led steering committees (reporting & KPIs), strengthening transparency and accelerating decision-making.Led Agile ceremonies (planning, daily, review), structured the backlog, and prioritized user stories, improving sprint velocity.Validated iterations and monitored technical teams, ensuring 100% of deliverables were met on time.
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Education
- Master 2, Business and Profit Center ManagementESC IFAG2016Master 2, management d'entreprise et de centre de profits
- Bachelor, Sports Commerce ManagementESC CNPC2014Bachelor, management du commerce du sport