Freelancer profile translated to English.

Description

I consider myself a responsible, proactive person oriented towards continuous improvement, always seeking to add value in every project.

🔧 I have experience and knowledge in:

✔️ Backend Development

✔️ IT Support

✔️ Technical problem solving

Languages

Workplace preferences

Remote only

Primarily works remotely

Mercantil Andina
Senior IT Support
November 2014 - Today (11 years and 7 months)
Buenos Aires, Argentina
Remote and on-site technical support to internal users. Functional analysis and problem solving on the AS400 platform. Incident management, tracking, and escalation using a ticketing system (Invgate). Installation, configuration, and support of Windows operating systems. Microsoft Active Directory administration. Corporate mobile telephony support and management.
IT Support Functional Analysis HelpDesk System Integration External API Integration
Banco Galicia, Novatium - Consulting & Outsourcing
IT Support
January 2014 - October 2014 (9 months)
On-site and remote user support. Notebook and PC installation and maintenance. Installation, configuration, and support of Windows and Linux operating systems. Installation, configuration, and support of applications used in the banking sector. On-site technical support and printer maintenance. Cabling execution and network configuration.
Compumundo
On-site Support and Field Technician
October 2011 - December 2013 (2 years and 2 months)
Customer service in post-sales support. On-site technical support. Repair of PCs and notebooks under warranty (at the plant and branch).

Be the first to recommend Marcelo

Help this freelancer shine by sharing your experience working together.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Systems Analyst
ORT Argentina
2026
Analista de Sistemas
Professional Technician in Informatics
EEST N° 11 Islas Malvinas
2006
Técnico Profesional en Informática

Marcelo Arce

Backend Developer & IT Support