Freelancer profile translated to English.

Description

Operational manager and insurance expert with over 15 years of experience in customer relations, business development, and structuring high-growth activities.

I support companies in setting up, optimizing, and ramping up their sales and customer relations systems:

creation and management of teams (front, back office, management),

performance improvement (KPIs, quality, productivity, revenue),

structuring of sales processes and methods,

training and skills development for employees.

My career has led me to open and develop an international insurance branch, manage large teams, and steer activities in demanding contexts of transformation and performance.

A hands-on person, I combine strategic vision with operational execution to generate measurable results:

→ increase in turnover,

→ improvement of customer satisfaction,

→ optimization of costs and team efficiency.

Today, I act as a consultant/transition manager to secure your business launches, accelerate your commercial growth, or turn around your operational performance.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

MISTER CALL
Managing Partner
December 2024 - Today (1 year and 6 months)
Madagascar
• - Creation and development of a multi-activity call center (growth from 6 to 52 agents in 7 months).
• - Negotiation and contracting with international clients.
• - Budget management and continuous improvement of profitability.
• - Implementation of sales and organizational strategies to boost performance. Daily monitoring of results and adaptation of objectives according to workload and seasonality.
Ramp-up Sales Negotiation Prospecting Team Management Organization
AFI ASSURANCES
Site Director
February 2018 - November 2024 (6 years and 9 months)
Madagascar
• - Complete management of a call center (from 5 to 520 employees in 8 years).
• - Implementation of production strategy, supervision of services, and profitability monitoring with perfect mastery of KPIs (performance analysis). Development of the annual budget and management of human and material resources.
• - Continuous optimization of processes and sales performance.
• - Coordination between local teams and the head office in France to ensure consistency.
Indicator Implementation Tool Implementation Indicator (KPI) Definition and Monitoring Performance Indicators Business Management
AFI ASSURANCES
Call Center Manager
January 2017 - January 2018 (1 year)
• - Opening and structuring of the production site in Madagascar.
• - Implementation of quality processes, reporting, and steering tools.
• - Supervision of recruitment and initial team training.
Process Implementation Health Insurance Sales Techniques Prospecting Method Sales