About Marcela
Spanish
Native or bilingual
French
Fluent
English
Conversational
Experience
- Royal VoyageFounder and General ManagerMay 2013 - Today (13 years and 3 months)Strategic and operational management: Directed a travel agency specializing in 'Intelligent Luxury', operating digitally for an international clientele. Design of Premium experiences: Organization of tailor-made trips and 'Destination Weddings' with particular attention to sophistication and operational excellence. Receptive Tourism Expertise: Engineering of exclusive tourist products in Chile, acting as a strategic bridge for European agencies and clients wishing to invest in this market.
- Latam AirlinesPremium & VIP Travel AdvisorTRAVEL AND TOURISMMay 2004 - May 2011 (7 years)Selective client management: Personalized advice and sales of travel solutions for VIP and corporate passengers. Complex ticketing expertise: Booking and issuing airline tickets on complex international routes. Loyalty and Excellence: Guarantee of an irreproachable service standard, meeting the high demands of the company's Premium segment.
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Education
- Higher Education Diploma in Tourism and HospitalityDuoc UC1997Diplôme d'Études Supérieures en Tourisme et Hôtellerie
- Luxury Travel Design2004Luxury Travel Design