About Marcela
I help businesses keep their operations running smoothly from e-commerce management and back-office support to HR processes and payment recovery.
With 5 years of experience across administration, HR, and e-commerce operations, I bring structure and reliability to fast-moving teams.
Most recently, I recovered over €2,500 in pending payments for a Portuguese wellness brand within 2 weeks, achieving a 47% active conversion rate through direct phone and SMS outreach.
I work with tools like Shopify, PHC, Primavera, TOConline, NuvemShop, Mercado Livre and Shopee. Based in Lisbon, I operate fully remote and am available for both Portuguese and international clients.
Portuguese
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- BhiveOffice Manager — Operações, Compliance e Gestão FinanceiraJuly 2024 - Today (2 years)Lisbon, Portugal- Management of tax representations and follow-up of Golden Visa/ARI processes for international investors, from onboarding to completion with AIMA.- Client background screening and verification via World-Check One (KYC/AML)- Invoicing, credit note issuance and accounts receivable management via TOConline.- Cash flow management, bank reconciliation and financial control of client fees.- Communication with Social Security, Tax Authority and AIMA; compliance with legal obligations.-Tax management for non-resident clients: IRS, tax regularizations and other levies.- Bank account opening and legal documentation process support.- Labour document management (physical and digital filing) and data control in Excel
- Azoia & Capelo AdvogadosAssistente de Recursos Humanos e AdministrativaJanuary 2022 - May 2023 (1 year and 4 months)Lisbon, Portugal- Full payroll processing cycle: employee onboarding, Social Security registration, monthly variable collection (holidays, allowances, bonuses, mileage, absences) and payroll calculation in PHC / PHC Go.- Submission of SAFT, DMR and DR files; preparation of the Single Report (RU) in coordination with the accountant.- Management of employment contracts, amendments and terminations; Social Security notifications.- Invoice issuance, bank reconciliation and budget control.- Full office administrative management: scheduling, suppliers, stock and operations.-Physical and digital document filing with high standards of accuracy and confidentiality.
- Adrenalinequation, LdaBusiness Development ManagerMay 2023 - July 2024 (1 year and 2 months)Lisbon, Portugal- Closed 64 B2B partnerships within 3 months through active prospecting and client relationship management.- Management of B2B and B2C client portfolio; needs analysis and ongoing follow-up.- Collaboration on business growth initiatives and internal operational improvement.- Development of communication, negotiation and commercial relationship management skills.
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Education
- Bachelor’s Degree in Advertising and MarketingUniversidade Unopar2025Bachelor’s degree covering brand communication, consumer behaviour, market strategy and visual identity. Complementary foundation for client-facing roles and commercial operations.
- Corporate and Criminal Law CourseFGV2024Specialisation in corporate and criminal law, covering economic crimes, regulatory compliance and financial liability. Directly applicable to KYC/AML processes, tax compliance and legal documentation management.