You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
New report
Malt Tech Trends 2026
Marc BerronMB

Marc Berron

Expert in automotive after-sales methods and management

€500/day
Sarrebourg, FR
15+ years
Customer file management and follow-up
Administrative organization and processes
Customer support / remote communication
Optimization and implementation of work methods
Adherence to deadlines and rigorous follow-up

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Marc

Automotive after-sales professional with over 25 years of experience, I support dealerships and distribution groups in deploying structuring methods, team skill development, and continuous improvement of service quality. Specialist in performance management, quality indicators, and customer satisfaction, I work to optimize processes, unite teams, and ensure a high level of operational excellence in a multi-brand environment.
Retail (Small Business)
Consulting and Audits
Automotive OEM
Automotive supplier

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • CAR AVENUE
    Workshop Warranty and Quality Manager
    January 2023 - Today (3 years and 7 months)
    Sarrebourg, France
    • Establish an efficient and fluid organization
    • Inform and coach to ensure adherence to processes and work methods
    • Unite, motivate, develop skills, and retain employees
    • Monitor and manage budget, quality, customer satisfaction, and performance indicators
    • Handle disputes and sensitive cases
    • Multi-site environment
    Customer follow-up Pragmatism Versatility Optimization and implementation of work methods Efficiency
  • CAR AVENUE
    After-Sales Manager
    January 2014 - January 2023 (9 years)
    Saarburg, France
    “Management of after-sales service and handling of manufacturer warranties” “Customer file management and follow-up, administrative organization, planning, invoicing”
  • NASA AUTOMOBILES TOYOTA
    Workshop Manager
    January 2005 - January 2014 (9 years)
    Nancy, France
    “Management of after-sales service and handling of manufacturer warranties” “Customer file management and follow-up, administrative organization, planning, invoicing”
Check out Marc's experience

Recommendations

Be the first to recommend Marc

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • Professional Title Level III: Merchant Universe Manager
    AFPA - LAXOU
    2014
    Titre Pro niveau III : Manager d'univers marchand
  • Vocational Baccalaureate: Automotive Vehicle Maintenance
    CFA H.LORITZ
    2001
    Bac Pro : Maintenance Véhicules Automobiles

Skill set

Efficiency
Rigor
Planning
Customer follow-up
Quote and invoice entry
Data entry

Categories