Maraya Karla Sosa Soto, Virtual Assistant | Inbox + Agenda | GMT+1

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Description

Virtual assistant in Telde, Gran Canaria. I free up 10 hours a week for entrepreneurs by managing emails, calendars, and administrative tasks.

I organize your inbox until it's zero, schedule appointments, and keep your Drive files organized.

I have experience coordinating shifts and attending to clients under pressure, so I handle organization and unforeseen events well.

I am organized, resourceful, and take care of the details so you can focus on your business.

Available: Monday-Wednesday 9:00-18:00

Thursday and Friday 8:30-13:30 GMT+1. Write to me and let's organize your chaos.

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Cadena de Supermercados
Cash management and reconciliation
March 2026 - Today (5 months)
Telde, Spain
Cash management and reconciliation: Daily income balancing, document control, and digital filing of invoices and receipts in the internal system. Coordination of schedules and shifts with managers via WhatsApp and email to cover incidents and last-minute changes.

Achievements: Zero financial discrepancies thanks to rigorous daily balancing and document control, ensuring financial transparency.
Optimized shift coverage by 30% by coordinating incidents via WhatsApp/email in real-time, preventing staff shortages.
Organization and administrative management Email management Calendar management Attention to detail Internal communication
Cadena de Supermercados
Customer service
March 2026 - Today (5 months)
Telde, Spain
Customer service: Resolution of over 50 daily incidents by phone, email, and in person, with a response time of less than 5 minutes.

Achievements: Reduced customer waiting time by 40% by implementing immediate <5min responses, increasing satisfaction and preventing complaints.
Maintained a first-contact resolution rate above 90%, managing over 50 daily cases without escalation to superiors.
Customer support service Attention to detail Email management Assertive communication Conflict management

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