Freelancer profile translated to English.

Description

I support companies in increasing service quality, sustainably expanding customer relationships, and successfully establishing digital processes. With experience in Customer Success, CRM systems, process optimization, and collaboration with authorities and start-ups, I combine strategic thinking with pragmatic implementation.

My focus is on the digitalization of workflows, the empowerment of employees, and the establishment of efficient structures. I work at the interface of customers, teams, and technology to achieve sustainable results.

Customer Success | Digital Transformation | CRM & Process Optimization | Network Building | Start-up & Public Sector

Languages

German
Native or bilingual

Workplace preferences

Can work on-site

Berlin (up to 50km)

IHK Berlin
Business Development
CONSULTING AND AUDITS
June 2024 - Today (2 years and 1 month)
Berlin, Germany
Expert in service quality, customer consulting, and digital transformation. Experience in establishing efficient processes, CRM and Jira systems, and developing sustainable customer relationships. Strong competencies in network building, stakeholder management, authority processes, and founding start-ups. Connects people, processes, and technology for sustainable business success.
Networking Customer Relationship Management (CRM)
Civey
New Business & Business Development Manager
May 2023 - May 2024 (1 year)
Lead research and market analysis
Customer outreach and lead qualification CRM management and email marketing Trade fair and event management Lead generation and customer relationship building
MAXQDA / VERBI Software GmbH
Event Marketing Manager
January 2020 - April 2023 (3 years and 3 months)
International conference and sponsorship management
Project management and KPI analysis Lead generation and CRM automation Building international teams