Freelancer profile translated to English.
Back to original languageAbout Manuel
IT Project Manager / Salesforce CRM: 10 years of experience, concrete results
I manage your Salesforce and digital transformation projects from A to Z: from functional scoping to go-live and user adoption. Whether you need a project manager to structure a roadmap, a CRM consultant to deploy Salesforce from scratch, or a technical right-hand person to stabilize your org, I adapt to your context.
My clients: CNRS, Université Paris Cité, ANAP, ATELIER PHARE, SIWAY, HELLIO, HEADSWAP (Switzerland).
Sectors: public, financial services, education, energy, communication.
What I bring:
- Scoping & needs formalization (specifications, user stories, business workshops)
- Project management in Agile or hybrid mode (planning, tracking, acceptance testing, go-live)
- Salesforce deployment: Sales Cloud, Service Cloud, Experience Cloud, OmniStudio, Marketing Cloud
- Coordination of internal and offshore teams
- Change management & user training (80% average adoption)
Certifications: Salesforce Administrator · Sales Cloud Consultant
Have a CRM project, an IT transformation, or need to organize your Salesforce org? Let's talk.
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 15km), Bordeaux (up to 50km), Lyon (up to 50km), Marseille (up to 50km), Lille (up to 50km)
Experience
- Headswap SAIT / Salesforce CRM Consultant — International Mission (Freelance)December 2025 - Today (8 months)Managed Salesforce projects for a portfolio of Swiss clients in various sectors (nutrition, agriculture, retail), through the Swiss company HEADSWAP SA.Clients: Novo Cristal, CTC, Sunday Natural, Bio SuisseIT Environment: Salesforce Sales Cloud, Data Cloud, Marketing Cloud Growth- End-to-end management: functional scoping, deployment, acceptance testing, and go-live- Salesforce Sales Cloud configuration: object setup, automation, reporting- Marketing Cloud Growth: implementation of AI-assisted campaigns, scoring, and targeting via Data Cloud- Data Cloud: data ingestion, unification, segmentation, and cross-channel activation- Agile mode coordination and client communication in English
- COCON+IT Consultant — Delegated Management & Digital TransformationMay 2025 - Today (1 year and 3 months)Designed and developed a custom business application for COCON+, a delegated management operator in Martinique, as part of a global digital transformation.IT Environment: MEDIABAT, custom business application, HubSpot- Business process analysis and functional design of the application- Development and integration of the custom management tool- Deployment and configuration of HubSpot CRM for sales tracking- Project management: coordination of service providers, roadmap monitoring- Team training and user support for the tools
- Université Paris CitéIT / CRM Project ConsultantPUBLIC SECTORJanuary 2022 - Today (4 years and 6 months)Paris, FranceCo-built the Salesforce roadmap with business teams (Service Cloud, Experience Cloud, OmniStudio) within one of France's largest universities.- CRM IT roadmap management: committee facilitation, prioritization of developments, Business/IT coordination- Needs gathering and functional specification formalization (user stories, specifications)- Configuration and administration of Salesforce Service Cloud, Experience Cloud, OmniStudio- Coordination of internal teams and offshore service providers- Functional acceptance testing, issue management, and go-live tracking- User training and support (80% average adoption)
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Education
- Master II in Luxury MarketingEIML Paris2014
- Salesforce CRM ConsultantFITEC Formation2015
Certifications
- Salesforce Administrator 201 CertificationSalesforce
- Salesforce Sales Cloud CertificationSalesforce