About Manuel
English
Native or bilingual
German
Native or bilingual
Experience
- Misumi Europe GmbH & Motius GmbHAI EngineerJuly 2025 - Today (1 year and 1 month)Designing and building a next-generation NLP platform to accelerate customer service tickets.Through intelligent request analysis and routing, reducing average customer query response time by30%.- Architected a hybrid NLP system combining Large Language Models (LLMs) with traditionalNLP pipelines for robust, explainable results.- Developed request classification and routing mechanisms to accelerate customer supportteams in handling customer queries faster and more accurately.- Optimized LLM based data extraction and classification with context engineering.- Integrated the platform into customer service processes, reducing response times, andenhancing workforce efficiency.
- CANCOM AUSTRIA AGAI SOLUTION ARCHITECTMay 2024 - July 2025 (1 year and 2 months)Leading the design and implementation of a multi-tenant AI Agent platform for enterprises. Enablingemployees and customers to access company knowledge through chat, while ensuring datagovernance and compliance.- Lead architect of an AI agent platform for enterprise knowledge management powered byLLMs and RAG.- Designed and implemented an extensible Python-based agent framework.- Architected retrieval pipelines with Azure AI Search for secure, high-performance access.- Built customer-specific RAG workflows and integration with enterprise systems.- Mentored junior developers and shaped team best practices.
- Kapsch TrafficCom AGAI ConsultantMay 2024 - December 2024 (7 months)Vienna, AustriaAccelerating innovation initiatives with technical and strategic advice on how to apply generative AIto the creation of requests for proposals (RPF).- Acted as a trusted advisor to C-level executives, translating business needs into technicalroadmaps and presenting ROI analyses for AI investment.- Strategic consulting on LLM integration in business processes.- Evaluated feasibility and ROI of LLM-driven prototypes.- Identified high-impact automation opportunities.- Proposed AI use cases to modernize workflows and optimize cost
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Education
- MScUniversidad Internacional de La Rioja2019MSc
- MScUniversidad Politécnica de Valencia2012MSc
Certifications
- CopTIA Security+CompTIA2025