Freelancer profile translated to English.

Description

Salesforce consultant with a technical-functional profile, specialized in Service Cloud, Field Service, and process automation. I help companies improve their Salesforce operations through functional analysis, configuration, enhancements, Flows, key user support, and coordination between business and technical teams.

Currently, I work as a Salesforce Implementer for a client in the financial sector, acting as a bridge between IT and business and participating in incidents, configurations, enhancements, and new developments.

I can bring value to projects involving:

• Automation with Salesforce Flow

• Improvement and evolution of Service Cloud and Field Service

• Requirements analysis and functional design

• Functional support and process optimization

• Coordination between business and technical teams in Agile environments

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Madrid (up to 50km)

Right Choice Consulting
Salesforce Consultant
January 2022 - Today (4 years and 5 months)
Madrid, Spain
• Salesforce Implementer acting as a liaison between business and technical teams.
• Implementations, enhancements, and maintenance on CRM modules (Sales, Service, Field Service).
• Functional management and support for key users.
• Continuous improvement of the system and proposal of new developments.
• Coordination of tasks with technical teams in Agile environments.
Salesforce Field Service Salesforce Service Cloud Salesforce Sales Cloud Salesforce Consultant Business Analysis
Bluetab, an IBM Company
Technical Consultant
January 2019 - January 2022 (3 years)
Madrid, Spain
• Project Management
• ETL development with KNIME Analytics Platform
• PostgreSQL Database Management
• Data analysis and visualization with Microsoft Power BI
PowerBI
Ernst & Young
Technology Risk Consultant
September 2017 - January 2019 (1 year and 4 months)
Madrid, Spain
• Advisory projects on Risk Management
• IT system audits
• Security Governance Office