Freelancer profile translated to English.
Back to original languageAbout Manuela
Do you need impactful digital content, a clear online presence strategy, or practical AI training, but don't have the time to do it all yourself?
As a journalist and communicator since 1998, I founded Tribe Urban Gospel in 2004 (the first French-speaking gospel media) and my digital communication agency Eloheeka Lane Agency in 2017. Today, with Eloheeka Lane Studios, I support companies, creators, and associations in their digital transformation through artificial intelligence.
What I do specifically:
- Content strategy & personal branding (TikTok, Instagram, LinkedIn)
- AI content creation: AI avatars, cloned voice, scripts, reels
- Training & support in digital marketing and AI tools
- Editorial writing & communication (press, newsletters, scripts)
My differentiating asset: 20 years of media experience + practical mastery of AI tools (ElevenLabs, Higgsfield, Canva, CapCut, InVideo, Kling, Grok…) to produce faster, better, and at a lower cost.
Based in the Oise region, I work remotely across the Francophone world.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- The Estée Lauder CompaniesCustomer Service SupportFASHION AND COSMETICSOctober 2023 - March 2024 (5 months)Paris, FranceWithin the key account customer service department. Sectors: Marionnaud, Nocibé,Clinic:Integration / creation / control of replenishment and launch ordersCommunication / Liaison with KAMs and the client on portfolio management (stockouts, open order cleanup…)Management of weekly deliveries in compliance with supplier specifications (in conjunction with DSV and Oevel)Compliance with SOX processes and procedures (agreement for returns, price modifications…)Support for KAMs / Sales Representatives / Clients in their compliance with Supply Chain processes and timing (indirect management)Follow-up of disputes / returns and their resolutionMonitoring and communication of various performance indicators (service rate, lead time) to KAMs and clientsPreparation and participation in collaborative KAM meetings for an operational update on client ordersControl of product availability, solicitation of Demand Planner if questionsUse of SAP, Excel, Power BI
- Eloheeka Lane AgencyCommunication & Press Relations OfficerDIGITAL AND ITOctober 2021 - Today (4 years and 9 months)Paris, FranceDigital communication strategy, editorial planning, creation of a targeted newsletter, targeted press contacts.
- KardCustomer Satisfaction ManagerBANKING AND INSURANCEJune 2021 - October 2021 (4 months)Paris, FranceWithin the customer service department:Customer email managementKYC validation (identity documents)Subscription managementCancellation managementManagement of social media comments
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Education
- DEUG in Cultural Mediation & CommunicationParis XIII2001Culture générale, sciences de la communication technologies de l'information
Certifications
- Digital Writer specializing in Community ManagementL'école Française du digital2020