Freelancer profile translated to English.

Description

Rigorous professional with over 15 years of experience in various sectors, prioritizing customer satisfaction and quality. Organized and responsive, I can effectively manage multiple files while ensuring an optimal customer experience. My attention to detail and rapid adaptability are assets that I apply to every request.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

Arte en la Mirada
Property Manager
TRAVEL AND TOURISM
November 2024 - Today (1 year and 7 months)
Listing and visibility management: Creation, management, and updating of listings on various short-term rental platforms, with dynamic pricing (adjusting prices based on demand, seasons, and events).
Reservations and guest communication: Management of reservations, proactive communication with travelers before, during, and after their stay.
Arrival and departure management: Welcoming guests, checking property condition, managing departures, and coordinating necessary maintenance.
Maintenance and cleaning: Monitoring maintenance, organizing cleaning, and restocking supplies to ensure the quality of the accommodation.
Online reputation management: Monitoring guest reviews and feedback, responding to comments, and implementing actions to improve the experience and accommodation.
Legal and safety compliance: Adherence to local regulations (taxes, restrictions), as well as safety standards (fire extinguishers, smoke detectors, emergency exits).
Financial management: Collection of payments, tracking income and expenses (cleaning fees, repairs, taxes), and profit optimization by adjusting prices and managing vacancy periods.
Customer service and issue resolution: Resolving problems and emergencies, ensuring an optimal customer experience.
AI Agent Artificial Intelligence After-Sales Service Seasonal Rental Property Management
Ecole Supérieure de Conduite de Travaux
Administrative Manager
EDUCATION AND E-LEARNING
January 2021 - November 2024 (3 years and 10 months)
Montreuil, France
Internal and external communication management: Handling incoming and outgoing mail, emails, and phone calls.
Application and quote file management: Receiving and processing candidate applications, creating files, and sending quotes for offered training. Personalized candidate follow-up.
Administrative management of financing: Setting up and monitoring financing files (Pôle Emploi, OPCO, etc.). Invoicing training courses and tracking payments. Regular reporting of absences to funding bodies.
Support for the pedagogical team: Drafting contracts for trainers, juries, and external speakers. Organizing trainer interventions. Organizing exams.
Complete VAE management: Handling candidates for Validation of Acquired Experience (VAE), from initial contact to the awarding of diplomas. Organizing VAE exams and administrative follow-up.
Training and onboarding of new hires: Training new employees on internal procedures.
Compliance with quality procedures and internal organization: Ensuring compliance with quality standards and internal procedures (certifications, audits, etc.). Management of administrative documents.
Arte en la Mirada
Event Manager & Production Manager
ENTERTAINMENT AND LEISURE
November 2017 - Today (8 years and 7 months)
Comprehensive event management: Planning and coordinating events from start to finish, with a focus on logistical, financial, and human aspects.
Responding to tenders: Handling tender responses, including negotiation, invoicing, and turnkey organization.
Budget management: Project budget monitoring, ensuring adherence to client and company financial constraints.
Logistics management: Coordinating venue bookings, transportation, accommodation, and supplier management (selection, negotiation of rates and terms).
Production support: Assisting clients with live show production, managing contracts for temporary workers, and overseeing the production budget.
Team supervision: Supervising and coordinating internal and external teams, ensuring efficient and harmonious work for each event.
Monitoring and innovation: Tracking trends and competition in the event sector to offer modern and attractive solutions.