Freelancer profile translated to English.

Description

With a dual background in Human Resources and Web Development, I am a versatile professional with over 5 years of experience in customer relations, administrative management, and operational support.

Today, I leverage my skills to help businesses optimize their customer service, streamline their administrative processes, and improve overall user satisfaction.

I specialize in:

Multi-channel customer care:handling requests, complaints, refunds, and ticket follow-up via Zendesk, Crisp, Bitrix.

Administrative and financial management:creating and tracking quotes, invoices, wire transfers, payments, and down payments using tools like Chargebee, Stripe, Aspire, or Airwallex.

Customer relationship management: collecting user feedback, monitoring satisfaction, implementing corrective actions, and coordinating with product, tech, or marketing teams.

Autonomous, organized, and proactive, I can either support existing support teams or work as a freelancer to structure a customer relations or administrative back-office department.

🛠 Tools I master: Zendesk, Crisp, Bitrix, Chargebee, Stripe, Sage, Slack, Notion, Sellsy, Airtable, Hotmart, Google Sheets...

🌍 Languages: French (native), Arabic (native), English (intermediate), German (basic knowledge)

I am available for remote assignments, preferably on a regular freelance basis.

Feel free to contact me to discuss your needs!

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
German
Basic
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Liberty Webi
Customer and Administrative Management Officer
EDUCATION AND E-LEARNING
July 2025 - Today (1 year and 1 month)
• Handling administrative requests via email
• Sending and tracking dedicated forms: (Quotes, Invoices, Wire Transfers, Refunds, Payments)
• Managing and tracking receipt of payments, down payments
• Handling commercial requests (payment links, commissions)
• Issuing invoices and quotes
Email Processing Billing Management Administrative Management Administrative Secretarial Services
L'Ecole Française
Customer Support
EDUCATION AND E-LEARNING
August 2022 - June 2025 (2 years and 9 months)
Paris, France
Proficiency in support tools such as Zendesk, Aircall, Bitrix, and Crisp.
Efficient management of incoming calls and emails, resolution of customer dissatisfaction, and provision of quality assistance.
Proven communication and problem-solving skills, with a customer-centric approach.
Zendesk Crisp Customer Care Switchboard Operation Email Processing
Korian
Executive Assistant
HEALTH AND WELLNESS
March 2019 - December 2020 (1 year and 10 months)
Mulhouse, France
Responsible for human resources management, including D.U.E. (Declaration of Hiring), P.A.E. (Employment Assistance Plan), personnel files, payroll, and occupational health monitoring.
I also managed invoicing, reception of visitors and speakers (in-person and by phone), as well as various administrative tasks.
I was responsible for managing the client account, updating contact files in the commercial database, and organizing visits to the institution with families.
Unik Sage Payroll Management Invoicing Administrative Secretarial Services