Freelancer profile translated to English.

Description

I have been a freelancer since January 2019, starting as a Pop-Up Store Manager. Since 2021, I have been working as a Customer Care Manager, primarily using Zendesk for my various clients, but I am very adaptable and have a good command of different tools.

I am committed to handling each request and solving problems. I enjoy adapting my writing style to my different clients and responding to their users by building a relationship of trust!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Asphalte
Customer Care
E-COMMERCE
July 2025 - Today (1 year and 1 month)
Handling customer tickets - reporting bugs encountered on the application and website - proposing improvements to existing processes for a better customer experience - managing international tickets (German/English)
eKonsilio
Online Advisor
E-COMMERCE
June 2025 - November 2025 (5 months)
Handling prospect requests and qualifying incoming leads via chat. Renovation and home improvement sector.
Beebs
Customer Care
E-COMMERCE
May 2022 - January 2024 (1 year and 8 months)
Handling tickets on Zendesk, managing disputes, updating the FAQ, reporting incidents to the Dev team, analyzing recurring requests for feedback to the product team.