About Manon
French
Native or bilingual
English
Fluent
Spanish
Conversational
Japanese
Basic
Experience
- T&M SolutionsBack Office Manager - Support for Qualiopi and training financial arrangementsHUMAN RESOURCESDecember 2025 - Today (6 months)Éguilles, FranceI support companies, SMEs, freelancers and training organizations in structuring and securing their administrative and operational organization.My role is to ensure process reliability, make the activity compliant and fundable when necessary, and then transmit methods to enable teams to gain autonomy.Consulting & Administrative StructuringBack-office organization and managementStructuring and optimizing administrative and internal processesComplete outsourced administrative management (client/supplier/partner files, emails, mailings, calendars, events, campaigns, drafting materials/templates/procedures, etc.)Invoicing, reminders, cash flow monitoring, reporting and pre-accountingHR management (monitoring leave/sick leave/staff evaluations/skills development/individual or collective training paths)Tender management (Drafting - monitoring - implementation - closing and Chorus invoicing)Qualiopi & Training Funding SupportSupport for obtaining and maintaining Qualiopi certificationAdministrative and documentary structuring compliant with the standardOperational support for training funding schemes: CPF, OPCO, FSESetup and monitoring of funding applicationsSupport for freelancers and SMEs without an HR department in administrative training managementTraining & Knowledge TransferSupport for managers and teams in their professional practicesStructuring work methods and internal organizationsKnowledge transfer to enhance autonomyFormalization of internal processes, materials and tools
- MANON MAILLARTSeasonal Rental Furnished Property ManagerTRAVEL AND TOURISMMarch 2021 - Today (5 years and 3 months)La Ciotat, France🏡 Operational & Administrative ManagementComplete concierge service: listing management (publication, optimization), reservation scheduling, and client follow-up.Customer service & After-sales service: communication with tenants, managing arrivals/departures, and assistance during their stay.Inventory & consumables management: tracking supplies (linens, cleaning products, equipment).Maintenance & repairs: coordinating and performing cleaning, minor repairs, and routine maintenance between rentals.🛠 Optimization & RenovationContinuous property improvement: maintenance work, renovation, and interior/exterior development.Landscaping & pool maintenance: management of green spaces, maintenance, and optimization of equipment.Profitability optimization: rate adjustments, occupancy rate strategies, and competitive analysis.📈 Development & StrategyMarketing strategy: listing positioning, property showcasing, and client review management.Maximizing occupancy rate: adjusting prices and offers according to seasonality.Booking platform management: listing optimization and performance monitoring.
- CAP ELAN FORMATIONAdministrative & Communication ManagerEDUCATION AND E-LEARNINGSeptember 2018 - November 2025 (7 years and 2 months)Marseille, France💼 Administrative & Back-Office ManagementSupervision of training back-office: management of client companies, trainees, and trainers, session monitoring, closing, and invoicing.Administration of pedagogical and e-learning materials, file tracking, and digital archiving.Training center management: supplier coordination, work monitoring, and internal logistics.Process optimization and compliance: improvement of documentary templates (Qualiopi, CPF, OPCO, public procurement), electronic signature, and file digitalization.📢 Digital Strategy & CommunicationDevelopment and management of digital strategy on Instagram, Facebook, and LinkedIn.Creation and distribution of monthly mailings (newsletters, promotional campaigns, performance tracking and analysis).SEO and digital management: backlinking, netlinking, natural referencing, client review management, and website updates.Competitive intelligence & trend analysis to adjust communication and develop engaging content.📊 Management & Skills DevelopmentSupervision and training of an administrative team of 3 people, including an apprentice in project management.Monitoring of individual and collective objectives, support, and skills development.
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Education
- Professional Bachelor's Degree in Ecotourism Design and ManagementIMIS ESTHUA2005Licence professionnelle Concepteur et Animateur Ecotourisme
- BTS in Local Tourism Promotion and ManagementISMC La Cadenelle Marseille2004BTS Animation et Gestion Touristiques Locales