Freelancer profile translated to English.
Back to original languageAbout Manon
Freelance administrative assistant and customer support, I offer over 8 years of experience in administrative management, accounting, and customer/patient relations.
I have worked both in companies (complete management for a small construction company, accounting assistance in retail) and remotely (remote medical secretarial services, appointment scheduling, patient relationship management for several medical practices).
I quickly adapt to your tools and processes to effectively relieve you of your administrative, accounting, or customer support tasks.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- ACD NetworkCall Center Agent (Remote Medical Secretarial Services)MEDICALSeptember 2024 - Today (1 year and 11 months)Montpellier, France
- Assist, inform, and respond to patient inquiries.
- Resolve patient issues.
- Schedule appointments and propose solutions tailored to patient needs according to specific protocols.
- Manage complaints and mediation in tense situations professionally and effectively.
- Manage patient relations and appointment scheduling in a medical environment.
- Handle dissatisfaction related to waiting times for care.
- Rigorously apply the administrative procedures specific to each client practice (multi-site).
- Technical environment: Doctolib | I-Agenda | IP Telephony Tools | Office Suites
- TeleperformanceCall Center Agent (Remote Medical Secretarial Services)MEDICALFebruary 2021 - December 2021 (10 months)Le Mans, France
- Assist, inform, and respond to patient inquiries (within the strict framework of vaccination).
- Resolve patient issues.
- Evaluate and propose solutions tailored to patient needs according to specific protocols (vaccines: patient's age or condition).
- Manage complaints and mediation in situations of high tension related to the health emergency.
- Manage user relations and appointment scheduling in a medical environment.
- Make outbound calls to raise public awareness about vaccination.
- Handle dissatisfaction related to waiting times for care.
- Keep knowledge up-to-date on offered products (vaccines).
- Sport 2000Accounting and Administrative AssistantRETAIL (SMALL BUSINESS)August 2019 - December 2019 (4 months)Istres, France
- Provide assistance with the company's accounting operations: accounting entries, invoice management, payment tracking.
- Prepare invoices and tax declarations.
- Perform routine administrative tasks: check cash register and gift vouchers, type and format documents, track administrative files.
- Handle the reception, drafting, and transmission of letters or emails.
- Manage archiving.
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Education
- Monitoring and self-training: AI, Accounting, and ManagementAutonomous2026Veille et auto-formation : IA, Comptabilité et Gestion
- Excel Training (ENI certification)NEXA Solutions2024Formation Excel (certification ENI)