About Manon
French
Native or bilingual
English
Fluent
Experience
- SynoliaConsultant / E-commerce and PIM Project ManagerDIGITAL AND ITSeptember 2020 - September 2024 (4 years)Lyon, France🗒️ Missions:
- E-commerce & PIM project management: from conception to production
- Client support: creation, redesign, and optimization of digital platforms
- Needs analysis: feasibility study and drafting of specifications
- Scoping & specifications: workshops related to CMS, budget, and timelines
- Project & development team management: planning, coordination, prioritization
- Web production organization and schedule management
- Testing & quality control before going live
- Client training on e-commerce and PIM solutions
- Strategic consulting for the integration and evolution of e-commerce solutions within the IS
- Technical support and management of client requests
- Participation in tenders and commercial presentations
✅ Skills & Certifications:- Project management (fixed-price & agile): Jira, Monday.com, Trello
- Development team management: Jira, GitLab, GitHub, Notion
- E-commerce Expertise: Adobe Commerce 🎓 Certified Adobe Commerce Business Practitioner Expert
- PIM Expertise: Akeneo, Quable 🎓 Certified Akeneo Implementation Fundamentals, Product Experience Advisor & Implementation Specialist
- Writing functional specifications, facilitating workshops
- Testing & quality control | SEO, UX/UI & analytics: Google Analytics, Hotjar, Figma
- Technical support & client relationship management: Jira, Zendesk
- User training & support
- Cost estimation & commercial presentations
🏆 Achievements:- Replatforming from Magento 1 to Adobe Commerce Cloud Lafuma Mobilier
- Akeneo Onelec PIM launch
- Quable PIM launch Le Marquier & Morel Diffusion
- Lafuma MobilierDigital & E-commerce Project ManagerRETAIL (SMALL BUSINESS)September 2017 - March 2020 (2 years and 6 months)Anneyron, FranceLafuma Mobilier's digitalization includes:• 4 e-commerce sites: France (2015), Germany and England (2017) Belgium (2018)• 5 showcase sites: Japan, Spain, Italy, Netherlands, United States• Double-digit growth since the opening of the French E-commerce site in 2015• The Lafuma Group's first E-commerce site (Millet, Eider, Lafuma Outdoor, Lafuma Mobilier, and Oxbow)My main responsibilities:• Manage the brand's various e-commerce projects, graphic redesign, implementation of new tools, optimization of current sites.• Manage the various stores: merchandising, cross-selling and up-selling, product highlighting, store locator management.• Ensure the dissemination of correct information: complete product sheets in line with brand messages and user expectations.• Implement various commercial operations: from product selection to price integration, to visual adaptation of the sites.• Monitor inventory to ensure optimal product availability.• Stay connected and regularly conduct brand monitoring (e-reputation / competition / commercial strategy / sector evolution).-> In 2018: graphic redesign of our digital environmentsManagement of the testing of the 9 sites > Planning and organizing scenarios to test and ensuring their smooth running on a daily basis > Handling evolutions and modifications directly with our development agency (ticketing) > Ensuring compliance with specifications for on-time Go live validation.
- LA FUMA MOBILIERDigital & E-commerce Project Manager - ApprenticeshipRETAIL (SMALL BUSINESS)September 2015 - September 2017 (2 years)Anneyron, FranceIn 2017: Store Manager:• Management of various e-commerce sites (FR/DE/UK) and showcase sites (US/ES/IT/ NL/JP)• Management and integration of the product catalog in its entirety• Implementation of commercial operations• Ticketing and monitoring of the proper functioning of the sitesIn 2016: Launch of influencer partnerships• Deployment of the influence marketing strategy.• Management of influencer partnerships from selection to publication.• Operational support for e-commerce: launch of showcase sites, management of international store locators.In 2015: Opening of the brand's social media channels• Creation and launch of the brand's social media pages (currently followed by over 14,000 people)• Implementation of an editorial calendar in line with current commercial operations to organize the animation of each network.• Community management and responses to customer inquiries in relation to customer service and after-sales service.
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Education
- MSc Digital Marketing and E-businessINSEEC Lyon (OMNES Education)2017Le MSc Marketing Digital et E-Business de l'INSEEC est un programme de niveau Bac+5 conçu pour former des professionnels polyvalents en marketing digital, capables de définir et d'activer tous les leviers d'une stratégie marketing numérique.
- Bachelor of MarketingIDRAC Business School2015Le Bachelor Marketing & Business est un programme de niveau Bac+3, visé par l'État, qui vise à former des professionnels capables de comprendre et d'agir sur les différents leviers du marketing et du développement commercial. Ce programme couvre des domaines tels que le marketing opérationnel et stratégique, la communication, la négociation, la gestion de la relation client, et le digital.
Certifications
- Adobe Certified Expert - Adobe Commerce Business PractitionerAdobe2024
- Akeneo - Implementation FundamentalsAkeno2024