Freelancer profile translated to English.

Description

Expert in events and customer experience (flexible fees depending on the project):

I worked for 8 years in international events (sports & entertainment), managing hospitality operations (VIP and protocol). In parallel, I was also responsible for planning and producing private events for premium partners and protocol guests: business, festive, and tailor-made events. From 10 to 4000 guests. Venue scouting, budget management, supplier sourcing and coordination, scenography, closing, recommendations.

For several months, I have expanded my scope by becoming a freelancer. Specialist in customer experience in hotels and restaurants, I provide consulting, training, auditing, and mystery shopping services to optimize every detail of the customer journey. Rigor, creativity, and a service-oriented approach guide each of my missions. I have supported several hotel groups, restaurateurs, and real estate developers in creating F&B concepts and their operational implementation in France and Africa. Passionate about the art of hospitality and creating unforgettable experiences, I am convinced that every detail makes a difference. My sharp eye will optimize your customer journey and thus your e-reputation and customer loyalty.

I am based in Besançon (25), but I am mobile throughout France and internationally.

Reliable, discreet, responsive, I will meet your needs whether for:

- Event coordination (all formats and capacities)

- Coordination and supervision of hospitality operations for large-scale events (Olympic Games 2024, Olympique de Marseille, UEFA, Accor Arena)

- Customer experience quality audit (with summary report and action plan), support or creation of customer and internal materials (menu per outlet, guidelines, training modules...)

- Mystery shopping for hotels and restaurants + structured summary report

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Besançon (up to 50km), Marseille (up to 50km), Lausanne (up to 50km), Genève (up to 10km), Dijon (up to 50km)

Freelance
Project Director - Hospitality Consulting & Events Production
CONSULTING AND AUDITS
February 2025 - Today (1 year and 4 months)
Europe
Support for hoteliers, investors, and restaurateurs on operational, financial, and strategic issues such as:
> Audit and analysis of operational and economic performance
> Financial projections and action plans
> Operational management and training
> Concept creation and implementation
> Strategy and development
> Trend monitoring

Last projects : Onomo Group (Casablanca, Abidjan, Abuja) ; Mfadel Group (Casablanca) ; Giboire Group (La Baule) ; Amanta Group (Mayotte)…
Olympics Paris 2024 ON LOCATION
Hospitality Cluster Manager
June 2023 - September 2024 (1 year and 3 months)
Paris, France
On Location is the official hospitality supplier for the Olympic and Paralympic Games Paris 2024, Milano Cortina 2026 and Los Angeles 2028.

- Taking full operational responsibility for the planning, coordination, and execution of hospitality projects regarding the IOC's specifications, in 5 Olympics venues.
- Ensuring the seamless delivery of hospitality experiences by overseeing all aspects of an event : venue aspects, catering, logistics, technical services, entertainment, security and welcome staff, gifting...
- Managing all supplier interactions and internal teams, ensuring timely delivery of materials and services that meet the event's requirements and standards.
- Serving as the primary point of contact for all guest inquiries and needs, ensuring their satisfaction before, during, and after the event.
Accor Arena Bercy
Hospitality Manager
CULTURE
March 2023 - June 2023 (3 months)
Paris, France
Coordination of the 8 hospitality lounges, supervision of all service providers, ensuring customer satisfaction : welcome and assist every VIP client in their experience on-site.