Freelancer profile translated to English.
Back to original languageAbout Manon
I am Manon, a digital assistant and remote support specialist. I offer operational support for businesses, e-commerce, and freelancers, working remotely.
I handle various tasks including customer support (email and chat), administrative assistance, content moderation, simple content writing and updating, as well as e-commerce back-office tasks.
Organized, rigorous, and comfortable with remote work, I quickly adapt to my clients' tools and processes. I pay close attention to the quality of responses, adherence to instructions, and deadlines.
This type of work allows me to strengthen teams on concrete and recurring needs, while ensuring reliability and continuity in the work.
Skills: remote customer support, virtual assistance, email management, content moderation, simple writing, data entry and updating, e-commerce back-office, organization, remote work.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- The Aérienne ClubDigital Communication OfficerSPORTSJanuary 2025 - Today (1 year and 5 months)
- **Social Media Content Creation**: visuals, reels (video editing), graphic identity.
- **Creation of Visuals and Communication Materials**: flyers, various supports, mailing.
- **Platform and Application Support and Assistance**: application support management, bug fixes, updates, improvements / innovations.
- L'AGENCE PROMO adpDIGITAL MARKETING PROJECT MANAGER ASSISTANTOctober 2019 - July 2024 (4 years and 9 months)Lyon, France
- **Client Relationship Management**: Ensure regular follow-up with clients to understand their needs, answer their questions, and resolve their issues quickly and effectively.
- **Development of Quotes and Commercial Proposals**: Prepare accurate quotes and proposals tailored to client expectations, ensuring their satisfaction.
- **Project Manufacturing Follow-up**: Coordinate the various stages of production with suppliers and collaborators, ensuring deadlines are met and client expectations are fulfilled.
- **Digital Solutions Management**: Update content (texts, images, etc.) based on client requests and feedback, and marketing objectives. Improve solutions and resolve client issues, thereby ensuring an optimal user experience.
- **Social Media Management**: Develop and execute content strategies on social media platforms to engage clients and enhance their overall experience with the brand.
Recommendations
Be the first to recommend Manon
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Professional Bachelor's Degree in E-commerce and Digital MarketingPARCOURS UNIVERSITAIRE IUT JEAN MOULIN2019Licence pro E-commerce et Marketing Numérique,
- DEUST Webmaster and Internet ProfessionsUNIVERSITY OF LIMOGES2018DEUST Webmaster et Métiers de l'Internet