About Manon
French
Native or bilingual
English
Native or bilingual
Experience
- IKEAMarketing ManagerRETAIL (SMALL BUSINESS)March 2023 - November 2024 (1 year and 8 months)Arlon, BelgiumAt IKEA, I worked on 360° marketing assignments combining strategy, coordination, and operational execution, with a strong omnichannel dimension.I was responsible for the management and coordination of in-store events to enhance customer experience and brand visibility. This included organizing local campaigns, event communication, and collaboration with various partners and internal teams.I also managed collaborations with influencers and content creators, from selecting profiles to monitoring campaigns and their consistency with the brand image.My role also covered digital marketing and customer communication through:• creation and monitoring of emailing campaigns,• website updates and optimization,• in-store communication coordination,• creation and adaptation of visual and marketing materials,• monitoring of promotional and seasonal campaigns,• management of the IKEA Family loyalty program.This experience allowed me to develop a global marketing vision, combining customer experience, brand image, communication strategy, and performance.
- EcommerceMarketing ManagerE-COMMERCEJanuary 2025 - Today (1 year and 7 months)Dubaï, United Arab EmiratesAs a freelancer, I supported several e-commerce brands in managing and developing their digital marketing ecosystem with a growth and performance-oriented approach.My missions covered complete Shopify management (back-end, product listings, site optimization, SEO copywriting), as well as CRM through emailing, SMS, and WhatsApp strategies aimed at acquisition, loyalty, and customer experience optimization. I also participated in managing loyalty and retention programs.I was involved in Meta Ads campaigns, influencer marketing, content and creative creation via Canva, as well as marketing project coordination and monitoring.A significant part of my work was dedicated to analyzing e-commerce data and optimizing performance (AOV, LTV, conversion, retention, ROAS) to sustainably improve the growth of the supported brands.
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Education
- Marketing & Management BachelorHELMo2021Marketing, communication et management