Freelancer profile translated to English.
Back to original languageAbout Manon
📊 Sales Administration (ADV): Quotes, commercial offers, contracts, orders, deliverables, invoicing, customer follow-up
🤝 Customer Service - Client Relations: Email and call management, support tickets, complaint resolution, order tracking, appointment scheduling, meeting organization
💰 Financial Management - Debt Collection: Payment tracking, dispute management, follow-ups, debt collection, accounting entries
📦 Organization - Data: Database management, inventories, stock, information updating and structuring
👥 HR Support: Sourcing, job description writing, offer posting, application screening, recruitment, schedule management and verification, expense reports
🌍 Languages: French - English - Spanish - Italian
French
Native or bilingual
English
Fluent
Spanish
Fluent
Italian
Conversational
Remote only
Primarily works remotely
Experience
- KEPAXAdministrative AssistantJanuary 2021 - April 2024 (3 years and 3 months)Madrid, SpainCustomer invoicing management: Handling customer requests and needs (SOW, orders, specific processes...) Creation, sending, and follow-up of sales invoices Payment follow-up - reminders Preparation and sending of daily/weekly/monthly reports Staff administration (approx. 400 resources) Management and redirection of incoming requests (HR, expense reports, and administrative) Review and validation of activity reports Review and validation of expense reports Communication: Internal and external communication (French, Spanish, English) Adaptation of the ERP to international needs according to each country.
- CoLiveSpaceAdministrative AssistantFebruary 2022 - Today (4 years and 6 months)Madrid, SpainAccounting: Preparation of rent invoices and receipts Payment tracking and reminders Administrative: Handling inquiries (via emails, platforms, incoming calls) from prospects and tenants Evaluating each prospect's profile and selecting candidates most suitable for the rental Establishing rental agreements and organizing signatures Organizing check-ins and check-outs Organizing airport-to-rental location transport for tenant arrivals via external providers.
- MAC CosmeticsStand ManagerApril 2018 - December 2020 (2 years and 8 months)Marseille, France- Team management (4 people) and training (in sales and marketing)- Recruitment- Sales- KPI analysis- Stock and order management- Stand merchandising
Recommendations
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Education
- Associate DegreeCAPFORMA2015Associate's degree, BTS ASSISTANT DE GESTION PME PMI
- Higher National DiplomaLycee Jean Aicard2012Higher National Diploma