Freelancer profile translated to English.
Back to original languageAbout Manoella
Hello,
I am a virtual assistant specializing in customer support, administrative management, and assisting independent professionals, freelancers, VSEs, and SMEs.
With my experience in customer relations and hospitality, I have developed excellent service, organization, and communication skills. I handle email management, customer request tracking, administrative organization, scheduling, and professional content writing.
I can also assist my clients with their social media management, the creation of showcase websites, and the use of digital tools to improve their organization.
Responsive, rigorous, and discreet, I fully invest myself in each mission to deliver quality work and build a trusting long-term relationship.
I look forward to discussing your project.
French
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- Télétravail EntrepriseCustomer SupportDIGITAL AND ITApril 2022 - August 2022 (4 months)Paris, FranceDuring this mission, I managed daily remote customer support, ensuring quick, professional responses tailored to user needs.Tasks performed:Email management and customer request responsesTracking of cases until resolutionOrganization and management of the inboxCreation of canned responses to improve efficiencyUpdating the FAQ and internal documentationParticipation in the continuous improvement of customer service quality
- DalmataVersatile Employee – Reception & Customer RelationsHOSPITALITYMarch 2023 - July 2026 (3 years and 4 months)Paris, FranceDuring this experience, I worked in a demanding environment where I handled customer reception, reservation management, and request follow-up while ensuring quality service.Tasks performed:Customer reception, information, and assistanceReservation management and use of Mews softwareEmail and customer request managementCoordination between different departments of the establishmentPrioritization in a high-activity environmentBreakfast service preparation and setupReception assistance as neededRequest resolution and customer satisfaction follow-up
- santa innocentiaAdministrative AssistantEDUCATION AND E-LEARNINGAugust 2020 - December 2025 (5 years and 4 months)Ouagadougou, Burkina FasoDuring this experience, I participated in the administrative and logistical organization of the establishment's life, by ensuring activity monitoring, event preparation, and support for teaching staff.Tasks performed:Preparation and organization of meeting roomsOrganization of school parties and eventsParticipation in the preparation of school tripsManagement and filing of administrative documentsReception and guidance of visitors, parents, and speakersManagement of phone calls and emailsScheduling of appointments and meetingsFollow-up of administrative filesCoordination with teachers and administrative staffManagement of supplies and office equipment
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Education
- Website Creation Training2026Formation Création de Sites Web
- Baccalaureate in Science and Technology Management and Marketingmicro lycée2023Baccalauréat