Freelancer profile translated to English.

Description

Deployment of VTOM agents, production releases - Creation of VTOM chains from EB - Support and training for new projects under VTOM - Implementation of Stop/Restart scripts for all eligible applications/infrastructure components as well as automatic patching - Scripting and development, particularly for making VTOM work with relevant APIs - VTOM version upgrades - Rationalization of VTOM infrastructures - Processing of requests and management of VTOM incidents - Management of the relationship with the publisher ABSYSS, including opening and tracking tickets - Incident resolution, analysis, crisis participation, contribution to lessons learned and continuous improvement. - N3 support to teams, documentation, knowledge capitalization - Writing scripts as part of automation and industrialization projects

Languages

Arabic
Native or bilingual
French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Allianz
VTOM Expert
BANKING AND INSURANCE
October 2021 - Today (4 years and 8 months)
Deployment of VTOM agents, production releases - Creation of VTOM chains from EB - Support and training for new projects under VTOM - Implementation of Stop/Restart scripts for all eligible applications/infrastructure components as well as automatic patching - Scripting and development, particularly for making VTOM work with relevant APIs - VTOM version upgrades - Rationalization of VTOM infrastructures - Processing of requests and management of VTOM incidents - Management of the relationship with the publisher ABSYSS, including opening and tracking tickets - Incident resolution, analysis, crisis participation, contribution to lessons learned and continuous improvement. - N3 support to teams, documentation, knowledge capitalization - Writing scripts as part of automation and industrialization projects
Crédit agricole Guyancourt
Production Engineer/VTOM Expert
BANKING AND INSURANCE
July 2019 - September 2021 (2 years and 2 months)
Guyancourt, France
 Handling of production incidents (production engineering)
 Application of VTOM certification to the client infrastructure (Applications,
resources, planning, ...)
 Coordination of technical teams on various requests / N3 Incidents: VTOM GUI
unavailable, VTOM server down...
 Organization of Operational Committees with IT Development, IT Business.
 Expertise in industrializing client requests (DEXP) in application chains (VTOM
6.3.3)
 Project Management: Creation of transfer flows under CFT
 Creation of new flow under CFT
 Migration of existing flows from Interpel to CFT
 Monitoring of flow status
 Leading project steering committees with business teams
 Monitoring of the Crédit Agricole proprietary console (incidents and requests)
 Monitoring of Pilotage alerts (morning handover report by email)
 Application of the Incident Management process and Prioritization of incidents to be resolved
 Qualification, coordination, and supervision of various teams to resolve major incidents,
either permanently or by providing a workaround.
 Communication of acknowledgment (user/client/IT management)
 Creation of the incident ticket in the database and recording workarounds &/or
permanent solutions in the knowledge base
 Team Coaching: Training new arrivals on VTOM, leading meetings with business
teams to validate/reject their VTOM implementation requests and provide
advice and solution improvements.
 Creation/Population of TIB technical incident reports and BIR business reports
 Incident closures (emails, phone, EBF...)
 Guarantee of client satisfaction
 Handling of Client requests
 Implementation of evolutions, risk management
 Full responsibility for applications from design to production monitoring
Technical Environment: UNIX, LINUX, WebSphere, CFT, VTOM, Shell Scripting