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Description

French-speaking Customer Support & Virtual Assistant Specialist (7+ years).

Looking for someone reliable to manage your support and improve customer satisfaction? I can assist you with:

Email & chat customer support

Inbound / outbound calls

Request follow-up & reminders

Complaint management

Appointment setting

CRM updates / reporting

Virtual Assistant

Social media management

Data entry

My goal: fast, human, and efficient support.

I am rigorous, organized, and comfortable with digital tools (Zendesk, Freshdesk, HubSpot, Google Workspace...).

Available immediately for remote work.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

OPLUSM
Call Center Agent / Coordination & Mailing
TELECOMMUNICATIONS
December 2024 - February 2026 (1 year and 2 months)
Tananarive, Madagascar
Coordination between landlords, technicians, and internal teams
Processing of professional emails and prioritizing tasks
Adherence to procedures, working under pressure
Handling inbound and outbound calls
Database updates
Rapid resolution of reported incidents
Management of telecom intervention requests and file tracking
Email Management Call Management Microsoft Outlook agora
Linkeo.com
Sales Assistant (Appointment Setting)
TELECOMMUNICATIONS
February 2023 - March 2024 (1 year and 1 month)
Tananarive, Madagascar
Appointment setting and prospect qualification
Presentation of web services (creation of websites and options)
Client follow-up for appointment confirmation
Management of client databases and CRM updates
Planning organization and client request tracking
Coordination with the sales team for reporting
Appointment Setting CRM Data Entry
INTELCIA
Mobile Technical Advisor (SFR)
TELECOMMUNICATIONS
September 2019 - January 2022 (2 years and 4 months)
Tananarive, Madagascar
Mobile technical assistance level
Customer diagnostics and support
Request resolution and incident tracking
Inbound mobile technical support calls
Calm and rigorous resolution of customer issues
File tracking and escalation management
Adherence to procedures and assistance scripts
Data entry and updating customer information in CRM
Contribution to customer satisfaction and loyalty
Technical Support CRM Customer Service