Description

I’m Manik Nag! I have nearly two decades of experience in managing projects, analyzing data, and optimizing business processes across various industries Focusing in Telecom & IT. I love solving complex problems with data and technology, and I’m certified in Power BI, CAPM®, and ITIL®.

Over the years, I’ve worked with big names like NEOM, Ooredoo, Aircel, British Telecom, and Vodafone, helping them streamline operations and make smarter decisions.

Beyond work, I enjoy diving into analytics, automating processes, and collaborating with teams to drive impactful results.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Dubai City (up to 50km)

Altiostar Rakuten Symphony
PROJECT ANALYST
April 2022 - Today (4 years and 2 months)
India
COMPANY NAME – ALTIOSTAR RAKUTEN SYMPHONY, BANGALURU, INDIA
Project Management:
• Multiple project management, tracking milestones, reporting, risk and issue management, vendor management, client and stakeholder management.
• Bring required visibility to management by sending periodic reports, key challenges with performance and action plan to improve KPIs with timelines.
• Perform risk management analysis to reduce project risks.
• Create and maintain a comprehensive project documentation.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
Operations Management
• Ensure all projects are delivered on time within the stipulated scope and budget.
• Lead the initiation and planning of a project and ensure technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed plan to monitor and track the progress of the project.
Team Management
• Coordinate with internal and external parties for the flawless execution of projects
• Manage relationships between clients and stakeholders.
• Measure project performance using appropriate project management tools.
• Report and escalate to upper management as and when needed.
Management Reporting and Automation:
• Monitor daily performance, operations KPIs and act as required to maintain operational compliance with project timeline, Risk & Issues, and cost control objectives.
• Collaborate on the process design for data collection, set up database environment, database design, analysis, and transformation linked to the tools developed and Contributions towards identifying automation opportunities for the reporting and processes to reduce manual effort.
Continuous Improvement
• Expertise in KPI Dashboard, Insight based analysis, lead overall governance & monitoring of all actions, contribute to the continuous improvement of the reporting tools within the Global Service delivery team
Technology Proficiency:
• Prof
British Telecom eServ India Pvt Ltd
BI - ANALYST AND REPORTING
April 2015 - April 2019 (4 years)
COMPANY NAME – BRITISH TELECOM E- SERV INDIA PVT LTD
Contract Analysis :
• Preparation of Performance Dashboard, Target Vs Achievement Report.
• Measure, analyze, report KPIs and report periodic variances and highlight the impact on business performance.
Management Reporting and Process Improvement
• Lead automation projects to maximize effectiveness and promote business learnings.
• Conduct data gap analysis and recommendation, identify data requirements from multiple source systems
• Provide quality analysis to help managers in taking strategic decisions, and recommendation of corrective actions to the identified gaps
• Preparation of monthly presentations with input from stakeholders.
• Daily interaction with internal and external stakeholders to achieve success in day to-day work. Major accomplishments:
• Maximize efficiency through automation projects
• Achieving significant cost reduction through CI projects
Atos India
EXECUTIVE - IT ANALYSIS
June 2014 - March 2015 (9 months)
COMPANY NAME – ATOS INDIA
• Preparation of Volume forecasting and Capacity planning, Attendance tracker, billing file, shift allowance, Headcount Attrition report and monitor and forecast SLA performance for decision-making.
• Provide quality analysis to help managers in taking strategic decisions. Major accomplishments
• Significant contribution to the success of the process.