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Manikandan RavichandiranMR

Manikandan Ravichandiran

ServiceNow Consultant

€700/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Manikandan

Strong and varied experience as a Developer, Tester, and Support Manager in web technologies.
My expertise is now focused on the ServiceNow tool, covering various ITSM modules (Incident, Problem, Change, Service Catalog...) as well as CSM (Customer Service Management).

As a ServiceNow consultant, I am involved in the following project stages:
- Analysis and understanding of needs to propose Out-of-the-Box solutions
- Solution costing
- Development and deployment of the solution (Client/Server)
- Client support after solution deployment
- Analysis of malfunctions and implementation of an improvement plan
  • French

    Native or bilingual

  • English

    Fluent

  • Tamil

    Native or bilingual

Can work on-site
Paris (up to 50km), Paris (up to 30km)

Experience

  • SNCF
    ServiceNow Technical Consultant
    TRANSPORTATION
    March 2019 - Today (7 years and 2 months)
    Asnières-sur-Seine, France
    CMDB implementation for SNCF
    - Data Model Design (CI, Asset, Product Model)
    - Table access management
    - Data normalization
    - Web Service Development
    ServiceNow ITSM CMDB JavaScript Consulting web service
  • ENGIE
    ServiceNow Technical Consultant
    ENERGY AND UTILITIES
    July 2016 - March 2019 (2 years and 8 months)
    Saint-Ouen, France
    Service Asset Configuration Management V2 Project: CMDB Restructuring
    - Participation in workshops with the client to frame the need
    - Impact analysis related to modifications
    - Development of a Migration and Data Verification script to the new structure
    - Development of a Rollback script for data to the old structure

    Request V2 Project: Redesign of the "Service Catalog & Request Fulfillment" Process
    - Development of the new Process
    - Presentation and knowledge transfer to technical teams
    - Client support after deployment of the new Process

    Migration Project (Fuji to Istanbul, Istanbul to Kingston):
    - Analysis/Costing/Correction of migration-related malfunctions
    - Participation in the migration Go-Live

    ACE Project (Automated Configuration Evaluator):
    - Script updates with ServiceNow Best Practices to optimize performance

    BUILD (development):
    - Assignment within the TMA, composed of 3 teams (BUILD, RUN, TEST) ensuring the proper functioning
    of the ServiceNow platform at ENGIE.
    - Technical referent within the TMA
    - Scoping of Enhancements: understanding business needs and framing, defining actions for the developer and costing
    - Development (Enhancement) for Service Catalog, Incident, Problem, Change... processes
    - Consulting on the implementation of ServiceNow Out-of-the-Box solutions
    ServiceNow ITIL ITSM JavaScript Consulting CMDB Service Catalog
  • Pierre et Vacances Center Parcs
    TESTING Consultant
    HOSPITALITY
    December 2015 - July 2016 (7 months)
    Paris, France
    - Testing Manager for the Pierre & Vacances Center Parcs group websites
    - Integration/Testing and Production validation of updates
    - Anomaly tracking and correction
    - Writing test plans
    Functional Testing E-commerce

Recommendations

FU
Abdelhak GuechchatiAG
Former user and 1 other person have recommended Manikandan

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Education

  • Engineering Degree
    EFREI
    2015

Certifications

  • ITSM Implementation Specialist
    ServiceNow
    2019
  • ServiceNow System Administrator
    ServiceNow
    2018

Skill set

Categories