Freelancer profile translated to English.

Description

Strong and varied experience as a Developer, Tester, and Support Manager in web technologies.

My expertise is now focused on the ServiceNow tool, covering various ITSM modules (Incident, Problem, Change, Service Catalog...) as well as CSM (Customer Service Management).

As a ServiceNow consultant, I am involved in the following project stages:

- Analysis and understanding of needs to propose Out-of-the-Box solutions

- Solution costing

- Development and deployment of the solution (Client/Server)

- Client support after solution deployment

- Analysis of malfunctions and implementation of an improvement plan

Languages

French
Native or bilingual
English
Fluent
Tamil
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 30km)

SNCF
ServiceNow Technical Consultant
TRANSPORTATION
March 2019 - Today (7 years and 2 months)
Asnières-sur-Seine, France
CMDB implementation for SNCF
- Data Model Design (CI, Asset, Product Model)
- Table access management
- Data normalization
- Web Service Development
ServiceNow ITSM CMDB JavaScript Consulting web service
ENGIE
ServiceNow Technical Consultant
ENERGY AND UTILITIES
July 2016 - March 2019 (2 years and 8 months)
Saint-Ouen, France
Service Asset Configuration Management V2 Project: CMDB Restructuring
- Participation in workshops with the client to frame the need
- Impact analysis related to modifications
- Development of a Migration and Data Verification script to the new structure
- Development of a Rollback script for data to the old structure

Request V2 Project: Redesign of the "Service Catalog & Request Fulfillment" Process
- Development of the new Process
- Presentation and knowledge transfer to technical teams
- Client support after deployment of the new Process

Migration Project (Fuji to Istanbul, Istanbul to Kingston):
- Analysis/Costing/Correction of migration-related malfunctions
- Participation in the migration Go-Live

ACE Project (Automated Configuration Evaluator):
- Script updates with ServiceNow Best Practices to optimize performance

BUILD (development):
- Assignment within the TMA, composed of 3 teams (BUILD, RUN, TEST) ensuring the proper functioning
of the ServiceNow platform at ENGIE.
- Technical referent within the TMA
- Scoping of Enhancements: understanding business needs and framing, defining actions for the developer and costing
- Development (Enhancement) for Service Catalog, Incident, Problem, Change... processes
- Consulting on the implementation of ServiceNow Out-of-the-Box solutions
ServiceNow ITIL ITSM JavaScript Consulting CMDB Service Catalog
Pierre et Vacances Center Parcs
TESTING Consultant
HOSPITALITY
December 2015 - July 2016 (7 months)
Paris, France
- Testing Manager for the Pierre & Vacances Center Parcs group websites
- Integration/Testing and Production validation of updates
- Anomaly tracking and correction
- Writing test plans
Functional Testing E-commerce