Freelancer profile translated to English.
Back to original languageAbout Manel
Assisting users in resolving technical issues remotely:
· ADSL router configuration
· Guiding users in case of ADSL failures.
Configuration and troubleshooting of printers (scan and print).
Troubleshooting computer issues.
Wifi, modem, and computer configuration.
Email configuration.
CV creation.
Data entry Word, Excel..
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Italian
Basic
Remote only
Primarily works remotely
Experience
- NetcomNetwork TechnicianTELECOMMUNICATIONSFebruary 2022 - July 2022 (4 months)Tunis, TunisiaI held the position of network technician, my mission was to diagnose technical problems for business clients and set up IT networks.
- HP FranceIPG TechnicianTECHDecember 2020 - February 2022 (1 year and 2 months)Tunis, TunisiaTroubleshooting issues related to printers,Assistance with the Instant INk account.
- Bell canadaN2 Technical SupportTELECOMMUNICATIONSMarch 2015 - December 2020 (5 years and 8 months)Tunis, TunisiaDiagnosing issues related to ADSL, fiber optic, and VoIP connections, and analog telephony.Validation of network technicians' interventions.
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Education
- Applied License in Computer NetworksHigher Institute of Computer Science2011Licence appliquée en réseau informatique spécialité administration réseau et service
- BaccalaureateMghira High School2008Baccalauréat science expérimentale
Certifications
- Cisco CCNA 1Cisco
- Cyber security introIBM2020