Freelancer profile translated to English.

Description

Commercial employee with experience in customer service, office organization, and SAP applications. Structured, reliable, and service-oriented approach with confident handling of digital communication and administrative processes. Experience in telephone and written customer support, and high self-organization in daily work.

Customer Service

SAP

Backoffice

CRM

Email Communication

Organization

Home Office

Digital Tools

Independent work style

Additionally, I create designs, logos (simple and basic), texts such as blog articles or offers, as well as social media posts for product descriptions or similar for small businesses/self-employed individuals like beauty salons, hairdressers, nail studios/tanning studios, or companies in the commercial sector.

Industry field of expertise

Languages

German
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Creative Design
Self-employed
FASHION AND COSMETICS
November 2021 - June 2022 (7 months)
Gera, Germany
Sales of fashion items such as shoes, bags, hoodies, t-shirts, pants.
Built customer contacts. Advised customers.
Created designs, jewelry items such as necklaces, rings.

Fashion online shop, maintenance, optimization, and management, creation and updating of product descriptions, data entry, and content optimization for better findability and conversion rates.
Customer Support Customer Relationship Management (CRM) Retail Communication Logo Design
DMS Gera
Customer Support/Data Analyst
CONSULTING AND AUDITS
October 2018 - Today (7 years and 9 months)
Gera, Germany
Office organization and administration
Data maintenance and data entry
Customer communication (written/telephone/email)
Microsoft Excel
Microsoft Word
SAP/CRM

In my previous role in the call center, I was responsible for handling customer inquiries via phone and email. Reliable work, professional customer contact, and independent organization were part of the daily work routine.
Customer Relationship Management (CRM) Communication SAP Microsoft Office Data Analysis
AOK PLUS Service GmbH
Office Assistant
ENERGY AND UTILITIES
June 2013 - May 2017 (3 years and 11 months)
Gera, Germany
Office organization and administration
Data maintenance and data entry
Customer communication (written/telephone/email)
Microsoft Excel
Microsoft Word

During this role, I was responsible for handling customer inquiries via phone and email. Reliable work, professional customer contact, and independent organization were part of the daily work routine.
Customer Support Microsoft Excel Microsoft Office Customer Service Data Analysis

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SAP training course on various SAP modules (Fundamentals of Data Processing and System Usage)
DEKRA
2016
SAP Lehrgang zu verschiedenen SAP Modulen (Grundlagen der Datenverarbeitung und Systemnutzung
Technical college entrance qualification
State Vocational School Center for Economics and Administration
2015

Check out Mandy's education

Mandy M.

Customer Support & Data Specialist

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