Freelancer profile translated to English.

Description

👩‍💻 Hello,

I am Mandy, and I have over 15 years of experience in various sectors.

I am here to offer my "Swiss Army knife" skills to professionals. 💼

Passionate about customer service and with several years of experience in this field (after-sales service, in French and English), I have collaborated as a Freelancer for the customer service of several e-commerce sites and companies.

I master several tools:

👉Shopify

👉Woocommerce

👉Crisp

👉Gorgias

👉Bigblue

👉Salesforce

👉Hubspot

👉Prestashop

👉Asana

👉Ekan

👉Quito

👉Zendesk

👉Reamaze

👉Slack

👉Trello

👉Notion

👉Skype

👉Whatsapp

👉Trustpilot

👉Amazon

👉Social Media...

I make it a point of honor to personalize each of my responses, so that each client understands that special attention has been paid to their request.

I work independently.

I am organized and I like to provide meticulous work.

My day is successful when my clients are reassured and satisfied.

Do not hesitate to contact me for any information and quote requests.

See you soon!

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 40km)

Wemind
Care Service Management - Customer Relations
BANKING AND INSURANCE
September 2023 - Today (2 years and 9 months)
Paris, France
Management of the Care service, customer relations, reimbursements, outstanding payments, transmission management.
Chat Management
Customer Care Customer Service Overdue Payment Follow-up Customer Relations
Pimpant
Head of Customer Service
HEALTH AND WELLNESS
April 2022 - Today (4 years and 2 months)
Head of Customer Service
Client Management
Logistics Management
Review Management
Decision Making on Complex Cases
After-Sales Service Customer Relations Customer Service Logistics Management
Mademoiselle culotte
Head of After-Sales Service
E-COMMERCE
April 2023 - January 2025 (1 year and 9 months)
Management of support, customer service, customer relations from Monday to Sunday
Logistics Management
Customer Relations

Check out Mandy's experience

Account deleted

Reviewed on 2/25/2025

As always, never disappointed collaborating with Mandy. Very professional.

Account deleted

Reviewed on 1/9/2025

Mandy helped our company optimize our customer service. The goal was to reduce the workload of the after-sales service while speeding up response times and improving the quality of our after-sales service management. Today, management is much simpler thanks to all of Mandy's recommendations and the implementation of processes. Communication with Mandy is very easy and fluid from the beginning to the end of the project.

Show all 37 reviews

Laure Lacascade and 5 other people have recommended Mandy

Agatha Frydrych

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4.7

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Baptiste Duhen

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Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

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4.3

(3)

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Executive Assistant BTS
ESSUP
2008

Professional License in Customer Relationship Management
ESSUP
2011

CRM Consultant

Mandy Abily

Client Service⚡Client Relations⚡ Customer Care ⚡After-Sales Service

About Mandy

Experience

Reviews

4.9

Quality

4.8

Deadline

4.9

Communication

4.8

Account deleted

Account deleted

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